Das Hotel

Great view and real estate. Service below expectations. Overall the hotel feels cold without a human touch.
Disorganised breakfast with people trying to catch waiters to get a coffee. Very long wait times for lunch and dinner.
This has the potential to be a 5 star property but currently not living up to expectations.

Our stay at Das Tegernsee was ruined by the rude staff at the property! We paid for one of the best suites in the hotel expecting a serene getaway from the city chaos, but it was the opposite of that!

We were eagerly looking forward to our 2 night-stay at Das Tegernsee, thinking it would be the perfect getaway after the hectic weekend we had at Oktoberfest in Munich. However, on arriving, we were coldly welcomed by an unpleasant receptionist. On checking us in, we requested her to show us around the property and she proceeded with a displeased expression, as if we had asked for too much! She started mumbling under her breath, barely audible to us, speaking half the words in German when she knew we didn’t know the language. Not the best start to our stay! We headed for our room- which I must say was gorgeous! We tried to forget the unpleasant welcome and decided to treat ourselves at the restaurant. Again, they didn’t have an English menu so we were verbally told the menu. Having had great experiences with our boutique properties in Germany in the past, we weren’t worried about finding dishes despite our dietary restrictions (we are both vegetarian). Sadly, the only vegetarian dish they could offer is the same old green salad with cherry tomatoes.. we had to fill up our hungry tummies at lunch with just the salad. Next morning, our experience at breakfast was sadly no different! There was nothing vegetarian available at the buffet, so we requested the server to speak to the chef so he could whip up a quick avocado toast for us (something we’ve done in many hotels in the past, never been an issue). The server, clearly looking over-worked and frustrated, ignored our request. We waited for 10-15 min for some response, then quested the server again. This time, he was aggressive, talking brashly and loudly, saying ‘no, I will not call the chef for you’. We were taken aback, almost shocked at his rudeness. He eventually called his senior manager after calming down who was very sweet and accommodated our request.

Overall, while the properly was beautiful, location and views were exquisite, we still had one of the worst experiences we’ve had in Europe. We paid a premium for the best suite in the property’s castle building, expecting a relaxing stay. However, our stay was the opposite of that. This property is a true example of how important a role the staff and the service plays in your experience. The staff were inhospitable and borderline rude during our stay. They are not well equipped for international guests. I hope they can work on improving their hospitality so more people can enjoy the beautiful property and lake views!