H2 Hotel München Messe

Our experience at this hotel was truly disappointing.
We were five Spaniards traveling to enjoy Oktoberfest, and from the very first day the problems started:

No Wi-Fi: they told us it was under repair, but after three days it still didn’t work.

No water: one night we returned to find the water supply had been cut off. Even worse, despite knowing the situation, they did not offer a single free bottle of water, and instead tried to charge €5 for half a liter.

No cleaning service: during the entire stay, our rooms were never cleaned or tidied.

Terrible breakfast: powdered juice, only apples as fruit, and very poor-quality pastries.

Unhelpful staff: when you complain that there’s no water, no Wi-Fi, and no basic services, the only answer you get is: “that’s the way it is.”

Poor facilities: the vending machine for tobacco didn’t work, and worst of all, the room smelled rotten every single day due to the pipes, plus there was a constant loud blower noise even with the air conditioning turned off.

Bad organization: at reception there were long lines with only one person attending, while other staff members were in the back chatting instead of helping customers.

On top of all this, the price is completely disproportionate to the quality of the services provided. We paid for a hotel that should guarantee basic amenities (water, Wi-Fi, cleaning, and decent service), but none of these were met.

In short, the treatment we received was awful, and the services that any hotel should provide simply did not exist.
I cannot give zero stars because it’s not possible, but I strongly do not recommend staying here.

1. The room was so dirty as we checkinn allreaday today.
2. I called rezeption about that rooms are dirty, but they says every 3 days they vleaning the rooms, but befor checkinn the rooms must be clean not so dirty.
2. The beds room are for babys not for a adult and at night in the room is spiders or somethigs else.
3. The rooms are have no windows for came fresh air.
4.

It has been two nights so far. Room has not been clearned and towels not changed although I left them on the floor. Some light in the room don’t work and they just lost my loundry which was supposed be returned by 7pm. The front desk didn’t know anything and initially told me to come back next day. Hopefully they find my laundry before I leave…
Room has zero amenity, shower door broken and toilet has no vent. A/C is disabled. I expected basic hotel but it is closer to a youth hostel. Don’t think Im coming back.

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They found my laundry finally, and kudos to the young reception stuff who really tried to help. Light was also fixed the day after I complained.