Hotel Barcelona Condal Mar Affiliated by Melia

Me and my daughter (17) were here for 6 nights.

Dangerous area, 1 day we stayed here, my daughter was the victim of a robbery, time 18-18.30. It happened 5 minutes' walk from the hotel we were staying at, it happened at the crossroads Hotel Vincii Bit C/ de Josep Pla, 69, Sant Martí, 08019 Barcelona, ​​Spain. The crime was reported to the Spanish police

On the 3rd day we witnessed a car break-in when we were inside a pharmacy in broad daylight, it also happened in the street C/ de Josep Pla, 25, Sant Martí, 08019 Barcelona, ​​Spain, 13 minutes walk from the hotel to the beach. The pharmacy name is "Farmacia"
The employee at the pharmacy called the police and we provided contact information as witnesses. We were not contacted by the police.

On the 4th we witnessed another car break-in, this time right outside the main entrance to the hotel, C/de Agricultura and C/de Cristobal de Moura. this happened at night. We filmed parts of the break-in and went down to the lobby and alerted the night watchman, who were told that there was no point in calling the police. I don't know if the owner of the car stayed at our hotel or was notified.

My daughter had enough, and booked a new flight straight home after 4 days. The holiday was completely ruined and it was traumatizing.

I know the hotel cannot be judged for the area it is located in but I would not recommend parking in the street under any circumstances, I would also be careful walking alone in the streets at any time and especially if you are a girl.

I felt we were taken seriously by the hotel staff after my daughter was the victim of the robbery, and I and my family really appreciate that.

I am colored by the crimes we were exposed to and witnessed, but there were some technical challenges with the hotel that I would also like to mention.

1. The lifts didn't always work, experienced that sometimes they didn't come, sometimes they worked, other days they partially opened and once we got stuck in the lift for a short period which we found uncomfortable. When we went home we took the stairs down to avoid missing the plane.

2. The cards for the doors stopped working, it happened twice with 4 cards over 6 days. The staff were quick to give us new ones.

3. I don't know if this is a special case of our stay, but one day both phone chargers stopped working, we thought there was a fault with the room and the staff were quick to examine the room and confirmed that the power was on.
We discovered that both chargers had stopped working on the same day and time. We were allowed to borrow a private charger in the lobby from an employee.
The next day I bought two new phone chargers and they worked straight away. We felt this point was one of the most unpleasant experience as we did not know why this happened.

Terrible sound insulation, unhelpful staff, icy pool, switches resting on the pillows: this is how you can describe this hotel. Let's start with soundproofing, all the entrance doors hit the walls, that is, when your neighbors open the doors, there is a dull hum that can be heard even through earplugs. It's difficult to sleep. The employees told us to call them at a certain time when they had other apartments available, but they refused to call themselves. When we called at the appointed time, it turned out that all the apartments were like this and there was no point in moving to another room. Also annoying are the pillows that rest against the switches and in the middle of the night your lights turn on. While we were gone, the cleaning lady cleaned our room and took the second key to the apartment that was in the room. The pool is located on the roof and is not heated; the water temperature is about 5-10 degrees Celsius.

Hotel itself is lovely. Too bad the staff are so rude and unhelpful. Had a particularly bad experience with a concierge called Javier. I have never experienced such level of unprofessionalism and borderline racism anywhere. Not what I would expect from this level of establishment… needless to say I will not be staying here again