Hotel SB Icaria Barcelona

My bad experience started with the reservation and it went only downhill from there.

When booking my stay, I was asked to send my card details by email to the hotel in order to secure my reservation. I was not comfortable doing that so I asked for a payment link. But they insisted on the card details by email... I should have looked for another hotel but instead I booked through an agency simply because the hotel is right next to our office.

Upon arrival I noticed straight away that the floor in the bathroom was flooded, the sink had a blocked drain and the safe was not working. I asked for these items to be fixed - after mansplaining to me how a plug works, the receptionist promised he'd get someone to fix it immediately. He did not.

I reminded them about these maintenance issues again the next day in the morning. And then again when I came back in the afternoon. When I returned again in the evening after dinner and the floor in the bathroom was still flooded, I asked for a new room.

So at 11:30pm I had to pack all my things and move to another room. I asked if someone could help me carry my things from one room to the other, and the answer was no, there's no one who can help. That's when there were 3 staff standing behind the reception desk and no guests that needed their assistance.

I addition to this very unpleasant experience, I'd like to add that the rooms facing the pool are extremely noisy as the outdoor seating area is open at all times and I was kept up by people talking loudly well after midnight.

The breakfast was very underwhelming, not a great choice of food, plus I waited forever for my cappuccino which, when it finally arrived, was generously sprinkled with cinnamon.

I strongly recommend to anyone to find a different hotel for their stay in Barcelona.

The room was clean, but the air conditioning was not working in our room. We were able to change rooms and it still wasn't working, in 33 degree weather! Then the cold water went off completely and there was only super hot water, MID SHOWER. We were then given a fan, which also stopped working in the middle of the night. Has the potential to be a really good hotel if amenities are working.

Staff were very unhelpful. No room service. Trying to book the gym was like trying to find the holy grail. Floors in the room were sticky and disgusting. Go somewhere else if you care about your money. Hotel owner, please do not comment. I will not be returning.