Estival Park I

This hotel has taught me that the Spanish don't like foreigners. 99% of the staff are rude and not in the slightest bit accommodating, including the supposed manager who was literally grabbing kids mid air as they jumped in the pool, then got inches from my face when I challenged him on his dangerous behaviour. Pool staff (mostly just one obnoxious individual, repeatedly) being overly aggressive with young children and threatening to take property from them, favouring any Spanish people's wishes over the masses of other guests, and constantly changing the rules on what is allowed and what is not - it's either a rule or it isn't. You can't enforce a new rule just because a Spanish couple complained about kids having fun. One staff member told us to jump in the 1.2m deep section instead, whilst the Spanish couple were there. When I said that's dangerous we should be jumping in the 2m bit, she said "not my problem". When I asked the manager for ID (simply wearing a grey polo and trousers) he said "manager don't need ID". Very unprofessional. We went to Cyprus last year and I thought it was good, but we now realise it was absolutely incredible compared to this place.

The quality of the food is average at best, often undercooked and they obviously use very low quality ingredients. Been here a couple of nights so far and both myself and my son have had bad tummies since we got here. "All inclusive" actually means the very basics, anything even remotely 'fancy' like a Pina colada is charged for and all inclusive only runs between 10am and 11pm. Like I say - cyprus they couldn't give us enough of whatever we wanted, here you get a small glass of beer and anything else is paid for and weak. Outside of those hours you are paying for everything you order and it isn't exactly cheap (£3 for a half a pint). You also have to pay for any extras like a kettle, iron, thread and needle, etc.

Very few English speaking staff which makes communication difficult, and most ignore that you even exist, even if you say hello/thank you etc. The pool tables and games room have mostly broken equipment. The showers are either boiling hot or freezing cold.

Fantastic location close to the beach with great local facilities, but the hotel really is shooting itself in the foot with management and staff's attitude towards foreigners and kids.

Edit, responding to the manager's reply: look at your reviews, my comments are echoed by others. Speak to your staff, and yourself. Show some consistency, decency and manners and folks might have a better experience in your hotel. It's either a rule or it isn't. We argued for 15 minutes before you agreed to what I'd originally said - that the Spanish couple could sit in anywhere that wasn't next to the edge of the deep end of the pool, and the kids jump into the deep (safe) end. If you're going to be aggressive with kids and physically manhandle them, you're going to get some push back from parents. If you have an issue, speak to the parents, not the kids. When you speak to the parents, be respectful, have a conversation (like I repeatedly said to you) and don't attempt to intimidate by getting in their faces and asking about room numbers. I'm here alone with my son, but I won't tolerate you being aggressive towards mine or anyone else's children. That member of pool staff needs firing, and you need to have a word with yourself about your attitude.

Appart from the food poisioning, which they tried to blame on the pool (never went in it). Rooms where mixed up, so ended up with a studio for 3 adults and a baby. The coach that dropped us off at the wrong hotel. Entertainment was OK, if it was not for the above it (which should put you off) would of been a decent review

I'm currently in the hotel, have visited many hotels in Spain and Portugal, this one is the worst experience I've ever had. First of all if you happen ending up in this hotel NEVER ever book all inclusive, most of the services are payable and all inclusive is barely fore dinner and coffee. The staff working there are weirdo type staring at you all time and grumpy when you ask about anything in english, they don't Speak that language. Food is below average and to access the restaurant you need to be in a long queue waiting, a jail like experience, when eating staff are next to you starting at you. I don't know what to say more but AVOID because it's a time and money thrown to the bin.