Estival Park I

Cold food, not a single hot meal was had regardless of if you were first in or last in the restaurant. Staff combative. Stupid rules. You can't take a coffee cup out of the restaurant to enjoy in your room. Treated like a child But you're allowed to walk around outside with one from the downstairs bar. Crazy. Rooms weren't really cleaned very well. Didn't smell cleaned. Weren't presented nicely. Couldn't really tell if they had been or not. Entertainment was poor really. One member really didn't know the dance moves. On the first night we missed the entertainment because no one explained where it was. The complex is heavily gated and it's difficult to access certain areas. Overall a pretty outdated complex and definitely not 4 star. I'd say 3 star at best. Definitely wouldn't return to this hotel.

I really don’t know where to start with this place. I think it’s one of the worst hotels I have ever stayed in. It’s noisy, unclean, dated and felt like how I imagine prison would feel. We had to go out daily to get away from it. I was glutened while there, one day the chips were gf the next day there was a sign saying they were not, I couldn’t trust the food signs and had to eat plain food that I thought was not contaminated. There is however a gf area at breakfast with gf cereal and toast, which is the only good point. The staff are THE WORST I have ever come across in my life. They DO NOT want us there and it shows, they are the rudest most unhelpful people. Even in the towns and shops you can feel it, they are so rude and ignorant. When we were there there was lots of Spanish pensioners pushing in and being rude, a few complaints were made by the English to management but they favoured the Spanish pensioners lol. Who were ignoring bags and jackets that were left at dining tables and just sitting where they wanted. AVOID AVOID AVOID!!!

When we arrived, the ‘lovely’ woman on reception was miserable as sin! No manners, no welcoming face, nothing! This instantly put me off. Couple hours later we went to see if our keys were ready, the ‘lovely’ lady told us no without checking, the manager came over to check and they were ready. We stayed in the apartments, phase 9 and it was absolutely disgusting, spacious but awful. There was big chips out the flooring all over, the paint all over the skirtings (like it was a quick splash of paint on the walls) no plugs in kitchen so couldn’t plug microwave in, the air con blew orange dust all over so didn’t use it. The wardrobes were dirty inside and out, the wood was falling apart, the draws looked like they had wood worm eating away at them and the phone on the wall didn’t work. We were given fresh towels everyday and beds were made, they were never changed in the week we were there and the cleaners never swept the apartment or anything. We were on the first floor and the balcony drains were pointing over the stairs so when it rained you were walking under a drain pipe on the stairs that were so slippery when wet, the amount of time we all nearly slipped going down is bad. The showers only allowed 2 showers before having to wait hours for it to heat up again, not ideal with a family of 5. We called reception the first time it went off to be told someone was on their way (whilst my 4 year old is standing in the shower, soapy and cold) they never turned up!! The second time it went off my husband went to reception himself and this time someone was sent, he didn’t speak a word of English, he was translating on his phone and didnt have a clue what he was doing so we just got on with the hot water situation. We were tempted to use the showers in hotel 2s toilets because they were clean and worked!! The pools were filthy, yes granted we had a lot of rain that washed bits of the trees etc in but the staff didn’t bother to clean them out. One of the pool staff at the apartment pool spoke to my son shockingly because he was hanging onto the side of the pool, he got out and wouldn’t go back in because of the way she spoke to him, again couldn’t speak a word of English and got mouthy with us when we couldn’t understand her. The restaurant food was vile! If you like fish, pasta, pigs snouts or pigs trotters then this place is for you! It was the same food day in day out, nothing at all for young children, mine lived on chips and spaghetti for a week. We were served chicken nuggets for one night and fish (hake) fingers another but that was it for kids. A majority of the restaurant staff were friendly when they could speak English, otherwise they were having to find someone who did if you wanted to order drinks. We found a lot of staff were awful, I’ve been going to Spain all my life and this hotel has to be the worst I’ve ever experienced. I’ve stayed in better lower star hotels! I was counting down the days till we left! The facilities advertis