Ohtels La Hacienda

Not a 4 star hotel.
Pools were freezing all week, no entertainment during the day. Food in the restaurant was very limited, breakfast seemed to partially consist of some leftovers from the night before, mixed veg for one! Most of the food was usually cold. Omelets were lovely as these were made fresh but due to the lack of staff - because only one member of staff making omelets and one was cooking toast over a fire, instead of a toaster!! Only things that were hot were the show cooking which usually consisted of pork/fish and within 5 minutes of these being taken off the grill these were going cold due to them not being kept on hot plates but just under lights. Service in restaurant was not good. Took a long time to get a drink most nights and was never asked if we wanted a second one at all.
Mini disco was good but didn't start until 9pm and then the main entertainment at 10pm, which we thought was quite late to sy this was supposed to be a child friendly hotel.
The children's water area would have been good however this was so cold, some of the children were refusing to go in it and they had that many different things squirting water that it was not enjoyable for them to play on the slides etc.
Not a great deal to do in the area either, around 20 minute walk to some shops and a few bars but not enough for the full week if you like to go for a walk on an evening.
My husband wrote a review during our stay and it was clear that whoever monitors them is copying their reply as it was very rude and was irrelevant to the points we had made. It was also talking about us trying to demonish the reputation of the hotel, which is not right we just want to make sure people are not disappointed like we were.

Currently here and wow where do I start. We arrived here on Monday and got into our rooms to unpack and left to go explore came back to the room to find the door card not working. Went down to reception they “fixed” it didn’t work had to go back down wait in the que for the same thing to happen. We went back down again a said that someone needs to come and look at it. They did and the door was broken. The first evening we spent in the room while the door took two hours to fix and. Still having problems with the card. No compensation or apology has been offered I am gluten free so not many options in the actual buffet. So can order from a separate menu. Which turned out to be frozen microwave meals ! Everything seems to have addition charges. But rooms are clean and hotel staff are friendly enough. Not so lot to do here as it’s raining so just stuck in the rooms

Chose because it is a 4 star and was the only place with availability. Photos looked good but on arrival it is clear that they were carefully chosen. This is a 2 star with odd extras at best. Food is buffet style, but always cold. Always. You have to microwave it. There is a wide variety of meats and vegetables but which have been cooked earlier then warmed the left to go cold as they don’t put heat lamps on. Cold chips, cold meat, cold scrambled eggs… you get the picture! Boiled eggs on the morning are hot - but.., they have been cooked earlier, refrigerated and then reheated!!! You can tell this by the green colour around the yolk and the rubbery texture. Why would you do this? Pool opens at 10, shuts at 8 which is good… but no pool towels or cushions. You must pay a deposit for the towels if you want them. You must pay a deposit for the safe too. Beds are comfy but just look rubbish… old bedspreads and all the hotel shabby and needing a paint and repair. Doors don’t lock in pool toilets either and it’s busy so you always have to slam it shut while using as someone always try’s the door! Looooong queues for drinks in the evening and you can strictly only get 2 at a time and as it takes 15 - 20 minutes to get a drink that’s unacceptable. Cheap plastic old tables on patio in room, similar on the bar terrace - never been to a 4* that hasn’t got a bit of comfort and this has none. Nothing about this place is 4*. You can’t just put a bag with a plastic comb and some other junk in the bathroom on arrival and call it a 4*! Place is filthy too, floor not swept in days (someone broke a glass our first night and glass still there 3 days later!) bins always full and wasps buzzing. Public looks absolutely disgusting - wet floors and paper and all stink of pee. Broken toilet roll holders and door locks and lights go off whilst you are in there. Just generally not what you expect. Not that I want it, but to give you a picture no towel art, welcome drink, info guides, personal service or luxury in any way. Considering Covid - you wouldn’t think I’d have to wipe splatters and marks off the headboard with antibacterial liquid myself… but I did. Sometimes you go to a place and feel safe. I disinfected the whole room and handles as it was all grubby. Not good.

Looks very beautiful hotel. But inside and in the rooms somehow posharpanny. The food is delicious, they even pasta and macaroni ruined. And yet they have no sangria.
This is a great hotel but the beach is bad, sand with stones.
The General vicinity and I did not like. Salou is much better.