Hotel Las Arenas in Can Pastilla

I would feel quite indifferent about recommending Las Arenas. It is quite unlikely I would stay at this hotel again for a number of reasons though the main one being the Restaurant Manager who completely ruined the start of our holiday, a holiday that we have work hard to afford and for what we had waited a long time to share with family for a very special occasion. Whilst the hotel was clean and modern with a good breakfast, the evening meal selection was poor for vegetarian choice and the allergen advice was particularly very poor and quite concerning. Just one example being that there were peanuts mixed in with rice, this was a major concern for us because such a high risk allergen was not well advertised when we had a anaphylaxis risk with one member in our party, indeed what was the purpose of peanuts in plain rice?! The Restaurant Manager (Nicholas) ruined the first morning of my holiday and it took a good few days for me to move on from this experience. I emailed the hotel twice to inform them of my complaint though I received no response, I also tried to inform Reception though I found the moderate level of spoken English to make this somewhat difficult to achieve efficiently. The hotel felt considerably almost regimented, breakfast finished at 10.30am and there was no running over time, on our first morning we were actually shouted at by the Restaurant Manager when we were finishing off breakfast at 10.35am, this was simply unacceptable. Normally you can leave the restaurant and take a coffee, but not in the Las Arenas. The first breakfast in the hotel very much marred my whole experience and ruined the start of my 50th birthday celebration and our wedding anniversary, this being the last holiday we are likely to have as a family and a holiday that was very much needed following a very serious illness, The room we had was large, clean and relatively comfortable yet the shower ran hot and cold and the frosted glass between the bathroom and bedroom was made for a less than modest shower/toilet experience. There was a considerable draft coming through the patio door. I was woken up very early every day because of the poor quality of the patio door, the noise below our room was unexpected. It became obvious we were above the hotel kitchen hence every morning I was woken early due to delivery vehicles, people shouting/speaking excessively loudly and the alarm from the bin lorries, plus the dog barking and people shouting in the residential accommodation opposite the hotel. In respect to the poor quality patio door, it would have been very easy to have been locked out on the patio and indeed, this did happen to one of the Domestic Assistants of whom we had to help when she became locked out on a neighbouring balcony one morning when the door clicked locked very easily on closing. There were a number of excessive charges such as 40 euros for safe deposit hire (non refundable) and the double sun loungers on the roof terrace were between 40 and 90 euros to hire (though I believe you also received a sandwich and drink within this price). Whilst the hotel was fairly well located, very clean and the majority of the staff were hard working and pleasant, I would not consider this a 4 star hotel nor would I probably stay here again, there were other local hotels of which we have stayed in Can Pastilla and had a much better holiday experience.

This should really be a 3 star hotel.

Overall, it's a nice place to stay. Close to the airport, super close to the beach and restaurants.
Staff is friendly and helpful.
Food is poor quality. Good variety but the quality is below standards, especially for a 4 star. What really doesn't work is also that they make you pay for beverages separately,
Including water (and yes, even with half-board included).

There's a general feeling staff is rushing you. During meals they chase you to replace your cutlery ready for the next guest even when you're not finished. Plenty of times I've had my food removed while getting coffee.
Same feeling for room cleaning, they come at random times knocking at the door with no system in place. This removes all the comfort of a relaxing place to spend your holiday.

Only 2 slow elevators for the entire hotel are not enough. Not very accessible for those not able to take stairs.

They advertise a gym, but it's a tiny room with nothing inside. Very very poorly managed.