Sant Jaume Design Hotel

This is one of the best hotels I have stayed in around the world. From the moment we arrived, nothing was too much trouble for the staff. We were offered welcome drinks as the reception manager arranged table bookings for us in the hotel restaurant, in Palma, and in Port de Soller. The dinner, breakfasts, and snacks were delicious and freshly prepared. The food was a high standard. The room was immaculately clean, the bed was extremely comfortable, we were given tea, and there was a lovely Nespresso coffee machine. On our second day, we came back to the room to find a complementary bottle of wine on ice waiting. All of the staff, from the cleaners, the bar , restaurant, and front desk staff were exceptional. This is a small and select hotel which feels like a family. Well done team hotel Gloria Sant Jaume. Thank you for a wonderful stay. We shall return. Melanie Stafford

Great location in the heart of the old town.

The hotel itself is beautiful, in a large spacious old building, yet with only a small number of rooms so you feel the personal touch.

The facilities are all excellent - rooftop pool, underground spa, bar and restaurant.

The staff are what made our stay truly wonderful though - frequently going above and beyond whether it be unloading the car of all our stuff; the free welcome cocktail at the bar; helping us book restaurant recommendations and calling the restaurant to explain when we were late; booking taxis; sorting out the wifi connection so we could connect our baby monitor; the little teddy bear gift for our son; and just generally being so friendly and super attentive the whole time.

5 stars simply don’t do justice to the incredible experience we had at this hotel. This hotel redefines hospitality with its incredibly thoughtful and attentive staff. Their attention to detail was nothing short of extraordinary — it’s truly their superpower.

They took care of every simple thing with great attention, like every morning and evening, our favorite tea would arrive within minutes of calling, without us having to repeat our preferences even once. They even remembered the cereal my son preferred and made sure it was always sent to our room. These may seem like small things, but they made a huge difference and showed how much they truly care.

The team was incredibly helpful with the valet parking and went out of their way to help us plan our stay at Mallorca. Every interaction was warm, sincere, and left us feeling incredibly well cared for.

We’ve stayed at many places, but this was by far the best. It wasn’t just a stay — it was an experience we’ll always remember. If you’re thinking about booking here, don’t hesitate. You’ll be in the best hands.

My recent stay at this hotel was exceptional from start to finish. The hotel is located on quiet street in the centre of old town - it's spotless, with a lovely breakfast each morning, a stunning spa/pool area, and beautiful features like mosaic floors and high, wood-beamed ceilings. The bar and restaurant are super.

However, it's the staff who made this one of the best hotels I've ever stayed in. They can't do enough to help you - from the introductory tour, the daily recommendations on places to visit and eat, the little biscuirs left in the room each evening. They go out of their way to give each guest their undivided attention. You won't regret staying here, five star luxury.

We were greeted with a glass of cava and a thoughtful run through of sights to see around Palma with a helpful marked up map to use. Our room was upgraded with a chilled bottle of cava waiting for us in there. The service was truly excellent from start to finish. The hotel itself is beautifully designed and the rooftop is perfect to unwind after a day sightseeing. The location is also excellent, steps away from the main shopping areas but down a quieter side street which felt like a haven away from the busy streets. I would not hesitate to stay here again if we go to Palma and I would also recommend to anyone considering a trip to Palma. We had a wonderful stay.

The location, the staff, the food, the spa, the cleanliness… all excellent!

Exceptional Service – Beyond Expectations!

I cannot recommend this hotel highly enough. We experienced the best service we’ve ever had, especially during a medical emergency. Every single staff member knew us by name and went above and beyond to help us, booking doctors and even offering to go to pharmacies on our behalf. Their kindness and attentiveness made all the difference.

Beyond the outstanding service, the hotel itself is idyllic. The rooms are beautifully designed, and the breakfast is truly second to none. We cannot wait to return and would wholeheartedly recommend this hotel to anyone looking for an unforgettable stay!!

Perfect place to stay
Perfect location, quiet, beds super comfortable, employees are very competent and help to solve any or your wishes. Reception is covered 24/7. The upper terrace (4th floor) is a beautiful hide away if you would like to take a time-out and catch some sun. Interesting fact is the AC. This system works so silent and efficient, that I gotta say, I’m impressed.

Breakfast buffet has everything you‘ve always wanted to try (order the salmon/avocado sandwich, just prefect, you wont regret it) However, our personan favourite was the spa. A cozy spot, with sauna, background music, gentle illumination, a pool… wonderful. You can book a slot and have the spa on your own. Honestly speaking, i wouldnt know what to improve there.

Very good, will choose to stay again

A truly wonderful and authentically 5 star experience at this hotel nestled within the narrow streets of old town Palma. Service from everyone was impeccable. Genuinely friendly and always helpful. Sun bathing deck on the roof with a small pool and a much larger subterranean spa complete the facilities. Cocktails at the bar were tip top and the breakfast was extremely good. Order from the hot menu to your hearts content.

Our family room was tastefully decorated. Mattress super comfortable. It all smacked of effortless style.

And the location? Well you’re about no more than a 10 minute walk from anything and everything in the city..

Not cheap but you most certainly get what you pay for here.