Hotel Valencia Center

How hard can it be to send a correct invoice? I booked a room through booking and added in the comments the details for the invoice. No one responded to that.

Also, I couldn’t opt for breakfast through booking so I paid for the breakfast separately.

Then I wrote an email asking for the invoice indicating the payees name, the guests name, the date, the business details. Nonetheless I received an email back saying they couldn’t find any booking with the details provided.

So I responded sending them the booking document and the payment receipt for the breakfast. I got an email back with on one invoice part of the business information missing, and on the other invoice incorrect business information.

I responded again, highlighting again to PLEASE correct the business details on the invoice as communicated already twice before.

Again I received an incorrect invoice, and an hour later another one with at least the business details correct. But in the latter one, now they subtracted the breakfast price before adding it again which led again only to the same price paid through booking, and the breakfast price thus still missing.

How can they fail on so many details repeatedly even after providing them with all the correct details they might need?

I would definitely not recommend this hotel if you need a business invoice.

BEWARE. Horrible experience. No one should go here they are untrustworthy and rude. The cleaning ladies came into my room multiple times as I was sleeping… I felt uncomfortable and violated. I was staying with a friend and we left the hotel for 30 minutes she left her phone to charge INSIDE our hotel room. We came back a drawer was left open and her phone was GONE. No where to be found. We asked nicely if they could help us look for it they said no so we didn’t ourselves. We tore the entire room looking for the phone and we came to a conclusion that it was gone completely. Someone that had access to our room had stolen her phone. Mind you before we left the hotel the cleaning ladies were on our floor.. and when we came back they still were, they skipped cleaning our room too.. very suspicious. They wouldn’t compensate or anything either. They said it’s not a rare case which means it probably happens often, which I’m surprised after reading all these reviews. The hotel itself isn’t the worst but if you want a nice pool, gym, and breakfast, i definitely do not recommend. Very dirty, and small.