Le Grand Quartier Mini-hotel

I am writing this review to caution other guests considering this hotel, as my experience was deeply disappointing and unacceptable. The hotel failed in their basic responsibility of safeguarding items they offered to store, resulting in the loss of irreplaceable goods I went out of my way to purchase.

The main purpose of my trip to Paris was to acquire a selection of specialty butters from La Grande Épicerie to bring back to New York City. I purchased 7 unique butters, carefully selected, shrink-wrapped, and brought back to the hotel. Upon arrival, the hotel offered to store them in their main fridge, as it was more suitable than the one in my room. I entrusted them with these items, expecting professionalism and care.

However, when I went to retrieve my butter before my flight, presenting my valet ticket, I was left waiting for 20 minutes before being informed that there was a “situation” and my butter was missing. The staff casually explained they could refund me if I provided receipts but made no effort to replace the butter or rectify the situation to my satisfaction. This was not about the cost—it was about the irreplaceable nature of these items, and their complete failure to provide a meaningful solution or even a sincere apology.

To make matters worse, they didn’t offer to compensate me in any other way—not a refund for my stay, not a room credit, not even a gesture of goodwill for the inconvenience and the loss of my carefully planned purchase. This was a massive oversight on their part, yet I was treated as if my loss was inconsequential.

I am now returning to New York City without the items I traveled specifically to acquire, solely because this hotel failed to uphold their responsibilities. I urge anyone considering this hotel to think twice, especially if you plan to entrust them with your belongings. Their lack of accountability and basic customer service is appalling, and I will be pursuing further action to seek appropriate compensation.

I was in room 308 with no heat and no warm water.
Outside temperature -2.
I advised of the issue when I entered the room around 20:00. I was reassured someone would have been sent to the room to look into the issue.
I came back to my room around midnight. No one advised me of any issues however, once I entered the room, it was freezing cold with the heath still not fixed.
When I asked for explanation they told me a technician would have come around 00:30.
I had a cold shower and went to bed in the cold around 1 in the morning.
No body apologised and not even offered a blanket. It’s a been an awful experience.