Elounda Peninsula All Suite Hotel, Six Senses Spa

We were most disappointed in our first three days' stay.

1. They had a large wedding the day we checked in, the music -was very loud and lasted until 12:10 am the party lasted until well after 1: 30 am. Our ~$1,000 plus a night presidential suite, room #3050 was close to the wedding so no sleep. I called and they said the music was to stop at midnight, the party yelling/screaming lasted past 1:30 am.

2. Room service. We ordered an omelet and other cold items on day one. The fruit plate was not eatable, the fruit was so hard we could not eat it, and the omelet was cold. Breakfast to me is a sign of the food to come and it was terrible. We ate at 6 different local restaurants all gave fruit at the end of the meal; it was local and delicious.

3. We had no body wash soap in our bathroom; the container was empty and took two days to refill.

4. The 2 sunbeds had worn cushions and one at the base had a large piece of granite unattached that I almost cut my leg on.

5. We requested two chaise longues vs. a day bed as flat and had no headrest, very uncomfortable, it took 2 days to get as well as 2 days to get an umbrella.

6. No cotton swabs in the bathroom.

7. No corkscrew in the room? I had to call. The person who brought it intimated they do not provide it unless asked as they want you to buy wine from them, we bought several bottles at the local store at a 1/3 of the price and it's our room so why pay $65 when you can drink wine in your room for $20!

8. Our lovely pool was dirty and had not been cleaned before our arrival. A large piece of trash and other dirt was floating on it.

9. You only get 4 bottles of water daily, each about 16 oz. rest are billable. At the Electra, we got over 2 quarts a day in a paper carton for free in Athens.

10. The surrounding landscaping had no mulch, was full of weeds and our planter box next to the pool was full of red dirt. The doormat out front had debris all around it.

I requested to speak with the manager Sunday and we did, he was shocked to see the granite piece as well as no body wash, the poor room service (food), and the above other items. He was not working the day of the wedding and seemed surprised it lasted well after midnight. He gave us two free massages and sent a bottle of wine to the restaurant we ate at that pm. We never ate at the onsite restaurants as the guest I spoke to said the onsite restaurants were marginal and overpriced. The resort wants you to eat here for all meals. with so many quality places within a short 8-10 min. cab ride why eat here?

The room was lovely, spacious, and well-appointed. What would expect for $1,000 a day. Great location, lots of water sports, and nice staff but the above list is not what you expect at this price point, and is a so-called 5-star resort.