Horizon Resort Hotel in Kamari

Really mixed review: probably comes down to decent place, but slightly overpriced.

Good:
- clean, superb daily service
- location; 12min to the center of Kamari by foot
- swimming pool is of good quality

So-so:
- breakfast is fine, and consistent (as in: never changes)
- venue is a bit old fashioned, the term "resort" implies luxury... Not the case here
- although quiet, the room has bad blinds, don't really block the early morning sun (and it's facing east!)

Not good:
- service was ok throughout my stay but the check in process was far from friendly; as another review mentioned, I too got the "take a photo of the rules" attitude!
- owner is a kind person (cares for the cats!) that doesn't seem to enjoy human interactions... I was afraid to even suggest minor things (add "Do Not Disturb" sign for rooms; or "Charge tax only at check out" etc)

We travelled with Wingbuddy as our provider. Horizon Resort is located away from the beach and main hotel area, about a 15 minute walk. There is a nice pool area out front of the hotel and loungers to relax on. When we went inside to check in the gentleman (appeared to be the owner) seemed uninterested. The lobby area had no lights on which made it feel a bit dreary. We did not receive any welcome or greeting to his facility. We were immediatly provided a document to read which outlined what we could and could not do during our stay. We were then told to pay our hotel tax and cash only on the spot. We understood that we were responsible to pay this fee however, he just put his hand out and basically demanded the fee in cash which seemed unprofessional. He provided a small map and scribbled the location of the hotel and where the restaurant and beach were located. He then proceeded to take us to our room. The bed was very dated and only about 15 inches off the floor. My first thought was how difficult it would be to get in and out of the bed being so low to the floor. The bathroom was very dated and was just a small pedestal sink beside the toilet. The shower was in the corner had a plastic shower curtail that would circle around 2 sides. The room had a balcony with a couple of chairs and a small table which was nice. The gentleman handed us the key and left. The outdoor amenities looked nice but the room really needs an upgrade as very dated. The customer service interaction was not welcoming and we felt more like an inconvenience to his day. We decided to take a walk and found another facility that was welcoming and able to provide a room for our 4 night stay. As Santorini was our last stop on our Wingbuddy package, we felt that changing hotels would be best as we were not comfortable with the Horizon Resort as outlined above and didn’t want to end our vacation negatively. This was an added cost to us but well worth it as the facility we moved to was by far more superior with the same 3 star rating as the Horizon Resort. As we did not stay here our rating of 3 stars out of 5 was based on the interaction and dated room that was provided.