Aquarium View in Rhodes Town

I booked a stay at this hotel on 10 June this year through hotels.com, with a stay from 28 June. As always when booking, I took a screenshot of the offer.

However, I never received a booking confirmation email. At the time of booking I was in Rhodes, so a few days later I visited the hotel to check if I had a valid booking. Spoke to a man at reception, who seemed uninterested in my inquiry. He checked on the computer, but said there was no reservation. Furthermore, I asked him to check the dates in question, but he did not find the reservation. Finally, I asked him to check my name, where he once again repeated that there was no reservation. I asked one last time if I could trust this, which he confirmed. I wanted to stay at this hotel, which unfortunately meant that I had to find another hotel option.

Three weeks later, when I was in Rhodes, I saw that my credit card had been charged from the aquarium view hotel. This had to be wrong, so I went down to the hotel. It was the same person at reception and the first thing I asked him was if he remembered me. He confirmed this, and asked what he could help me with. When I told him that I was wrongly charged for the stay and asked him to clear this up, he went behind a glass wall in reception. He returned a few minutes later, denying that he had checked the reservation a few weeks earlier. He further said that he did not work that day, he had certainly not been at work all that week. He did this while smiling falsely.

I went back to the aquamare hotel the next day, and got to speak to the manager of the reservation department. The person claimed this was a "no show" and could not reverse payment. Tried to get her to understand that the employee at the reception had given me the wrong information, but I didn't get the impression that she took the matter seriously. She then claimed that I should know that the reception has nothing to do with the reservation. But how can I know, as the staff member at the reception was clearly not aware of this....

She promised to check the matter and contact me. Heard no more from her. I later tried to contact her by phone, but she never returned my calls.

A hotel with a reception employee who tells lies, and a head of the reservation department who is untidy and arrogant. Definitely not my choice of hotel again!

Room pictures are far away from reality. Look at my 27 pictures. Hotel reviews negativ are often cleaned, this why nobody knows the true.