Imola Hotel Platán

We booked the hotel based on a personal recommendation and the good reviews. Unfortunately, our expectations were quite disappointed. The location is fine, the hotel is right next to the public thermal baths and for an additional charge you can also go directly from the hotel to the baths, which we found very pleasant and practical. The city center with shops and restaurants is a comfortable 15-minute walk away. The rooms are basically perfectly fine, modern and big enough. However, the rooms do not have air conditioning, which is advertised in the hotel description. Only a so-called ventilation system is installed, which is supposed to regulate the room temperature by +/- 3 degrees. However, when the outside temperature is significantly higher than 30 degrees, this technology is completely overwhelmed and the whole thing has nothing to do with air conditioning. Here the guest is being led by the nose. The service was unfortunately a disaster. In a total of 3 days of stay, this was not carried out 2 times. Complaints about this were responded to inadequately or negatively. Simply bad. In terms of catering, we can only rate the breakfast. This was sufficient and good. The hotel has a wellness area. We didn't use it, but everything looked pretty good.

Price compared to value not acceptable at least for the time of my stay (business trip) gym not possible to use because outsiders were preferred to guests with blocking the small gym with a personal trainer. Wellness area closed but room rates fully charged. Rooms though are nice but I was very disappointed and staff did not help to compensate my disappointment. Maybe I was there at the wrong time but would sadly led to this feedback to help maybe to improve things for the future!