UNAHOTELS Fiera

I recently stayed at this hotel for a business trip and, while the overall stay was pleasant, the experience at the reception was extremely disappointing.

**Positives:**
The hotel itself is nice, with modern amenities and clean rooms. I particularly enjoyed the breakfast—it was varied, fresh, and well-prepared, a great start to the day. The location is also ideal for business travelers, especially those attending exhibitions nearby.

**Negatives:**
Unfortunately, the reception service was well below expectations. Before arrival, we tried to get some basic information, but the reception staff were unhelpful and unable to provide clear answers. Check-in was not much better—the staff member assisting us was unprofessional and unfriendly. However, the worst part came during check-out. There was a queue at the reception, with only two staff members available to handle the process for a hotel with 700 rooms. The lady handling our check-out was extremely rude, repeatedly emphasizing how overwhelmed they were, as if that excused the poor service. Her attitude was dismissive, and rather than apologizing for the wait, she seemed irritated by the guests.

Overall, while the hotel itself is great for business purposes, the front desk service needs significant improvement. It's frustrating to see such a contrast between the quality of the hotel and the poor service at reception, which leaves a sour final impression.