UNAHOTELS Bologna Centro

The hotel cut off the aircon in all the rooms during spring period even when outside temperatures is 25 degrees in the noon during April period. Location seems good but I stepped into the room feels like a sauna to me without aircon. Not recommended to stay in this hotel during spring season. They expect us to open the window for air circulation. Lousy hotel!

My wife and I stayed at this hotel from February 22-24, 2024 and planned to return on February 26, 2024, but we did not return on the 26th.
This is because we were treated badly, far from the ratings listed on Expedia and Tripadvisor. For example, I reserved a parking space in advance. Because they sent me a message saying "If you need to park your car, we inform you that there is a private parking which costs 22,00€ and it can be booked in advance." However, when we arrived at the hotel there was no parking available. I protested to the woman at the front desk. She gave me the disingenuous excuse that "our parking lot can only hold 13 cars, so we have no choice". Even though it was the hotel that told me to reserve a parking space.
We were angry but still had no choice but to check in. At this point, I didn't know we had such a bad room.
I had contacted the hotel via Expedia message prior to my stay. I had asked the hotel to provide me with slippers. But no slippers were provided in the room. Of course, that is not the only problem. We booked a Superior Room and the only view from the window was of the parking lot. And the light in the bathroom was out and emitting high frequency all the time. The light bulb in the closet was out and the bedside phone was broken and we could not even call the city. We could not stand this terrible room and complained again once we confirmed that the phone was broken, but they would not take us up on it. They made a restaurant reservation for us instead, but that should not be a fundamental solution.
Why did we have to put up with it even though we were paying for it? Please imagine the absurdity of this.
After we checked out this hotel, we figured we could never return to this hotel on the 26th as planned.
I contacted Expedia customer service regarding my cancellation on the 26th and the problems with my stay from the 22nd to the 24th. They apparently negotiated with the hotel and asked for some refund, but the hotel would not give any refund and would not admit their fault. The hotel's argument was so one-sided that the Expedia team even stated that the hotel was a scammer.
At least we have never been treated this badly. So we thought hard about it. As a result, we realized that they are racist in nature and that they have a kind of habit of giving bad rooms and ignoring our requests as soon as they find out that Asians like us are staying there.
By the way we also stayed at UNAHOTELS Napoli on February 15-17 and 18-19, 2024. This hotel was very nice, both the facilities and the staff worked very well.

Therefore, we can recognize that this issue is a problem arising from the system of UNAHOTELS Bologna. If I were the manager, I would replace the management of this hotel, because otherwise, I expect that there will be more travelers who will become victims again.

Racism is not tolerated worldwide.

The room wasn’t very clean, visible dusts everywhere in bathroom. Dark spots in shower. For the 4 days we stayed there, the cleaning personnel didn’t seem to do much during daily housekeeping.
The room we were assigned to was problematic: 1. The door lock didn’t work properly, it took MANY efforts to lock or unlock it. Very unsafe for the guests. 2. No heat. The thermostat didn’t function. It stayed at 11 Celsius (52 Fahrenheit) no matter what you do. 3. The hotel room phone didn’t work, no signal. Wanting to talk to the front desk about above 2 problems, we had to go down to the front desk. We asked to change to another room, we got it. But it wasn’t easy. The front desk staffs were not very helpful or friendly. When we finally settled down, a hour had passed. It was just a waste of time.
Later, around 5:30pm, we asked for a electric kettle. The answer was: Yes someone will bring it to your room right away. So we waited there. But we didn’t get it until 2 hours later, and it was after we made 5 more phone calls to remind them. The reason for the long delay? We were told later that the particular staff hadn’t started his/her shift yet.
Only thing good about this hotel: breakfast buffet was good, offering many selections of hot food, cold cuts, and pastries.