B&B Hotel Firenze City Center

We booked two triple rooms. One was decent but the other was gross and looked nothing like on the website. It was much smaller, didn’t have a sofa or refrigerator, and had a very outdated bathroom.

Two of us went to the reception to request for a room change, and since we didn’t want to call their hotel nasty, we asked for a room with a different bed configuration, which we shouldn’t have because that just confused the staff. Later, we finally settled on changing rooms the next day as that same day was fully booked out. The staff (clean-shaven man) told us to pack up our luggage the next morning and leave it in the room and they would move our luggage to the new room.

We did as instructed and the next afternoon, we went back to the reception to ask for our new room number. The staff (woman with red braids) said that we were supposed to check out of the hotel room, and since we didn’t, the room we requested for was given to someone else. Now, English is our first language so there is no way we BOTH misheard or misinterpreted what he said. It’s not the accent either as I used to have an Italian colleague who had an even thicker accent and I had no problem understanding him. I should have recorded that conversation. The words “check out” never left his mouth. So, it’s either that he genuinely forgot to tell us this vital piece of information or he did it on purpose to set this lady up to face our (understandable) frustration. If it’s the latter, I feel bad for her that her co-worker is sabotaging her like this. If it’s the former, I have no sympathy because her attitude was so dismissive and passive aggressive from the start.

In the end we were moved to an equally shitty room but at least it had a refrigerator which my dad needed for his medication. It was still small, there were no hooks for towels or clothes in the bathroom and the single bed was placed directly in front of the main door and toilet. The air conditioning was weak and it leaked.

That also begs the question: since this other shitty room was available on day #2, even if we didn’t check out of our original room, couldn’t they have still reserved the room we requested for us? There are other unoccupied triple rooms in the hotel, no? What’s the logic there?

To summarise, if you’re happen to get a good room, then this b&b is a pretty good option. If you’re unlucky and get one of the nasty rooms, then the price is not worth it at all considering it’s a 20-minute walk from the city centre.

Skip the breakfast too! The selection is very limited and the eggs have a strange spongy texture similar to the eggs served on planes. You can get a good quality sandwich in the city centre for the same 11€