Sorriso Exclusive in Ischia Town

Hotel Review: Sorriso Therma (09.06.25 – 21.06.25) I stayed at Sorriso Therma Hotel from June 9th to June 21st, 2025. Unfortunately, this hotel does not deserve its 4-star rating—maybe it did several decades ago, but certainly not in 2025. Rooms During my stay, I had to change rooms four times. Room 253: We booked a sea view room and were given room 253. The sink drain was broken, and it took three requests before a technician finally came to fix it—a classic Italian tradition, perhaps. To make matters worse, this room was located directly under the restaurant, where loud music played until 1–2 a.m. (sometimes even later, depending on the manager’s mood). Room 129: After negotiations at the reception, we were moved to room 129. It was better, but we quickly discovered an ant trail leading from the balcony into the room. After another call, the ants “understood” that their road was temporarily closed for repairs. Room 237: Since the weather and sea were great, we decided to extend our stay and booked a standard room. This time, we were “surprised” with room 237, where the plumbing didn’t work, the shower cabin barely opened, and the balcony door only opened about 30° because it hit the floor tiles. The “view” was just a wall. Room 151: After further diplomatic negotiations, we finally received room 151, which actually resembled what a 4-star room should be: a safe, a full set of towels, new plumbing, and two pillows per person. As you can see, all these issues were just about the rooms. Access to the Sea There are two options: a steep, old staircase from the hotel to the beach, or a shuttle service. The earliest shuttle to the beach is at 9:00 a.m., and the return is at 12:00 p.m. This is not convenient if you want to go earlier or come back later. Food Do not expect tasty or varied breakfast options—every day was the same, with desserts being the only highlight. We also tried the dinners, which were even worse than breakfast. If you know what good food tastes like, I recommend going to the center of Forio to eat instead. Staff Unfortunately, we had to repeat every request three times. Multiple negotiations about the rooms and constant explanations left a negative impression. There were some good staff members, especially the night shift man and a few waiters who served food. Be careful! An elderly lady staying near us was overcharged by €100 on her final bill. The situation was resolved, but no one apologized. After checkout, they also “forgot” to return our towel deposit—another €15 per person! Facilities Perhaps the only advantage of this hotel is its location and what remains of the thermal springs. The thermal pools are old and seemed to be cleaned rarely (especially the one downstairs). Half of the pool features did not work. Final Thoughts If possible, I recommend avoiding this hotel. If you decide to take the risk and stay here, keep a close eye on your bar and restaurant bills. For example, a bottle of water at dinner costs €

We had a very unpleasant stay here. Some of staff are very rude. The buildings are old and falling apart and the pool is overcrowded. There is nothing relaxing about this place. When we arrived we were forced to wait an hour in a chaotic, crowded lobby with luggage everywhere for our room to become available even though it was past check-in time. When we were finally shown to our room we were ushered into a pitch black lift with no light and the staff member had to use his phone torch to see (light was never fixed). The room was very humid, in fact my boyfriend’s brand new passport curled up! The wifi in our room did not work. There were never any sun loungers available at the pool- people were circling like vultures and guests were just leaving towels on chairs and disappearing for hours. Restaurant staff arrived late on multiple occasions. The main outside “thermal pool” was just a regular chlorinated pool and the hot thermal water pipe that was supposed to feed into it was bone dry. The whirlpool bath in the spa only had one button that worked and the emotional shower also had similar problems. This place is a rip-off. Avoid at all costs and spend your money elsewhere on this beautiful island. Definitely not a 4 star!