Hotel Terme Tritone Resort & Spa in Ischia Town

My experience with this hotel was just pure dissapointment and i suggest you to run away from this hotel.
First of all they scam you directly on Bo*king.com where they do not list the room tiers and the standard room is advertised just as a “double room” and the pictures they list is from a room two tiers above. We booked a double room on the platform mentioned earlier and when we arrived they gave us their standard room which was a small, very cramped and dark room at ground floor, outside of the main building. It is advertised as having 20 square meters but in reality it has maximum 13, it felt like a prison cell. When we confronted them about the problem they told us that we reserved that and it is what it is and if we want we can upgrade at a cost of 40€ per night. They were very conflictual and not at all open to solve our issue even after we contacted the platform we used to book our trip. We paid the price and upgraded eventually and when we arrived in the room, it was actually the room we saw in the pictures on the booking platform.
Second the breakfast is somewhat poor in offer, they do not have any vegetables apart from some tomatoes and has always the same cold cuts and scrambled and boiled eggs which run out very fast. Also the breakfast is advertised as being from 7:30 to 10:00, but if you arrive at 9:40 you won’t find anything because the waiters just clear up everything before the actual ending hour.
Third, THEY DO NOT HAVE A PROPER RESTAURANT!! They only give you the option to buy a half board and you have a set menu with 3 options for antipasti, primi and secondi and you must make your choice in the morning at breakfast. You cannot order a la carte and we had to go out every night to eat at proper places.
Fourth the whole place feels badly maintained. The gym is a complete joke, it has 2-3 bycycles, a treadmill and 4 rusty dumbells. The terme is advertised as being some cool stuff but in reality inside there are only 2 smallish pools and a jaccuzzi.
The experience was awful judging the price we paid of aproximatively 300€ per night. It is such a shame because they have a spectacular location, but the things stated above ruined our stay and also their staff lacks the regular italian hospitality.

My wife and I stayed here for our honeymoon and were very disappointed. The resort is marketed as young and luxurious, but it is the exact opposite. The amenities, decorations, and food are clearly geared towards the very old crowd that goes here. The restaurants serve mediocre, nursing home level food that is far less tasty and far more expensive than the local restaurants just a few minutes walk away. In addition, the staff is extremely rude and unhelpful. My wife and I constantly felt like we were not welcome by staff and we even overheard them complaining that we asked for a cappuccino at breakfast. The one redeeming quality is that the views are amazing, but you can find much better accommodation with much friendlier staff with similar views. Also, to any fellow Americans, please head the warnings of other guests about the AC being inadequate. We were constantly hot in our room because our AC refused to cool the room properly. We stayed at plenty of other resorts during our honeymoon in Italy that were nowhere near this hot.