Hotel Dei Cavalieri Milano Duomo

I stayed here last night and was surprised by several disappointing aspects, especially for a 4-star hotel. I was in room 703 and noticed speakers throughout the hallways, including one right outside my door. Loud music started playing at 7:45 a.m., which seemed unusual and disruptive for guests wanting a peaceful morning. I was unable to get a good sleep through the night due to an old noisy air conditioner. It was turned off but you could still hear it.. we all know that of the most common causes of a noisy air conditioner is simply a collection of dust, dirt, and debris inside the machine.

Breakfast was underwhelming; the pastries were stale, and the coffee left much to be desired. When I ordered an Americano, it was served in an extremely hot metal container, making it difficult to pour without burning my fingers. A proper coffee cup would’ve made a big difference.

Last night we visited the rooftop bar, where we encountered issues with service. A young server, who seemed inexperienced, struggled with our order, and for drinks priced at €20, I expected a more professional and attentive experience.

When I checked out, the front desk agent asked about my stay, and I mentioned the loud hallway music early in the morning. His only response was a polite “thank you for your feedback,” with no further attempt to address my concerns. It was disappointing to see a lack of training in handling guest feedback, especially from someone checking out visibly frustrated.

The location is fantastic, but for me, a restful stay is essential to fully enjoy a destination. Thankfully, I only booked one night here.

There was barely any air in the rooms. The beds are terrible & extremely uncomfortable. The design of the shower heads in the bathroom make no sense and are placed in a weird spot. Stay somewhere else. The only redemption is the location. That's the only nice thing about the hotel. We had to move rooms during our stay because there was no air & the outlets didn't work. I do not recommend this hotel at all. There are too many other places to stay just as close that have to be nicer.

This hotel is half refurbished, if you’re not lucky you’ll end up in an hold room. The most disappointing thing is how they treat you when you walk back in the hotel over night: the doors are locked and there is a bodyguard at the entrance, they will ask you many questions like if you are waking in a police station. I didn’t feel comfortable with this process as this never happened to me in any hotel around the world!

Location was excellent, but that was about it.
Issue with the air conditioner has us asking constantly for someone to come and look at it. July heat in Milan is no joke. Apparently they had central controlling which is ridiculous for summer time. A 25 degree temperature in a room is not good enough. It was also ‘fixed’ apparently.
We asked for a hand steamer which was not delivered to us upon return to our room later.
No toilet paper was given either. I do not understand why a hotel would not provide toilet paper.
Next, housekeeping was not done. Of course after a long day of touring we’d expect to get to our room 12 hours after leaving to have the room attended to. Bed was unmade, no new towels given. I had to make a call to reception to be abruptly told ‘yes we can arrange that’. People turned up around 9:45pm, almost 30 minutes later asking if we wanted house keeping. Well no, not that late while we were in the room.

I have honestly never had to call reception as much as I did at this hotel. Liked the styling. Breakfast was amazing. But wouldn’t go there again.

I don’t recommend the classic rooms. Very old and not clean at all. The lighting was not working. Wifi was horrible. The AC was very very hot the weather outside was cooler than the room, and we can’t open the windows because its very noisy, so we could not sleep well. If you’re planning to come with your own car then parking is challenging. The rooms are very expensive compared with all these issues. The only good thing is location. I also lost one of my belongings and I contacted them in an hour, and they told me they didn’t found it while I’m pretty sure I forgot it in the room :).