Grand Hotel Wagner in Palermo

Excellent structure with professional and very polite staff .. special note for Davide and Nicola who have the advantage !!!

A beautiful hotel with fantastic and very pleasant people. We loved it and will definitely return. A very clean and central hotel with a truly unique style. I highly recommend it.

Spend your honeymoon here!! Because it's like we were on our honeymoon... Wonderful hotel. As magnificent as they used to be. A true 5 star. Elegant, spacious, clean and wonderful. Not at all exaggerated. With all the amenities. Truly a true 5 star. Breakfast is served at the table with Sicilian delicacies and much more (excellent freshly made cannoli)... You heard right... Cannoli for breakfast. You will meet Davide. One of the best waiters I have ever met. Distinctive, professional and unobtrusive. Praise to him, and also to the director Mrs. Gisella, who honored us with an incredible bottle of prosecco; Orazio, who greeted us upon our late night arrival, and all the other colleagues, including Roberto, Wim and Marco, who will make your stay unique. Thanks also to patients Alisa and her colleagues at breakfast, Claudia, and the promising intern Isabella. Very patient and always with a smile. We'll definitely be back.

We have just spent three nights at Grand Hotel Wagner and it was outstanding in every way!! Our family stayed in three rooms and each one was beautifully appointed with fabulous toiletries, nice towels, nespeesso machines, and tea pots. The hotel bar was wonderful and reasonably priced. Breakfast was included in our stay and it was a fabulous display of assorted treats. The hotel is well situated in the old section of town and as such is filled with gilded light fixtures and wonderful architectural details. But the personal service is the star of the show! Everyone was kind and friendly. The door men, the baggage porters, the front desk….all were friendly and welcoming. We have to give a special thank you to Davide who served us breakfast on two of our mornings. He is a shining example of what personal service and attention to detail should be. Davide is warm, genuine, and extremely kind. Having this personal attention was a special treat which elevated the entire experience. Well done!!

Staying at the Hotel Wagner in Palermo was a great experience! The hotel and rooms were gorgeous and spacious. The hotel is in a great central location within walking distance of a ton of amazing food, shopping, and entertainment. All of the staff were so kind, hospitable, and helpful. Davide, whether at the breakfast buffet or behind the bar, always remembered us and made an effort to say hello and get us anything we needed.

We would recommend the hotel to anyone and look forward to hopefully staying again in the future. Grazie!

-Zac and Rachel Creel

Beautiful hotel in a renovated and repurposed palace. Service was excellent with a lot of grand salon spaces and a great bar on the main level. The rooms were beautiful, bathrooms well supplied. Very classy hotel.

This is truly a remarkable hotel and you will agree once you’ve read through my comment. And yes, I too never comment unless it’s extremely good/bad.

First, the interiors of this hotel are way better than the photos. I initially thought the photos were tacky for my taste but when I arrived, the high ceilings and ornate decor were classically beautiful and everything was immaculately clean.

I stayed for 5 nights and my room was cleaned daily and I had breakfast there every morning as well. The daily water and chocolates were a nice touch. Fluffier pillows would have been great but I still had some good sleeps. Overall, the value is honestly amazing for the price.

The real spark to this hotel though, is the stellar service of the staff. The receptionists knew my face and room number from day 1. My luggage was delayed and the staff was quick to coordinate with the airport and notify me of any updates. However, their service went beyond when I dropped my earring in the bathroom and somehow, it slipped in a crack between the wall and floor. A series of events pushed it further down and I was depressed thinking it was lost forever in a bathroom wall in Sicily… Roberto, the receptionist, promised to do their best the next morning with staff to help. I wasn’t enthusiastic. The next day, staff came - Lia and Nicola - and they indeed did their best. They tore down the wall and dug out my earring! I was so shocked and so impressed that the hotel was willing to go the extra mile for it. My boyfriend even said “I don’t think even the Ritz would do that!” 😆 I am very grateful and I will NEVER EVER doubt Sicilians again!!! 🥹 Before I left, I even met the hotel manager who knew about the situation and checked on me. Thank you again Roberto, Lia, Nicola, and other staff I didn’t get names of but were so helpful and welcoming during my stay - from receptionists to waiters in the breakfast room and cleaners.

In short, this hotel is everything other 5-star reviews say AND MORE. Among the many places I have stayed at in my travels, this is one of the few I am enthusiastic about recommending and staying at again!! ❤️

I had a massage during my stay. This massage was the highlight of my time in the hotel. Laura was exceptionally skillful and gave me the most intuitive and relaxing massage. I would recommend the fitness and beauty center to everyone.