Grand Hotel Wagner

This is truly a remarkable hotel and you will agree once you’ve read through my comment. And yes, I too never comment unless it’s extremely good/bad.

First, the interiors of this hotel are way better than the photos. I initially thought the photos were tacky for my taste but when I arrived, the high ceilings and ornate decor were classically beautiful and everything was immaculately clean.

I stayed for 5 nights and my room was cleaned daily and I had breakfast there every morning as well. The daily water and chocolates were a nice touch. Fluffier pillows would have been great but I still had some good sleeps. Overall, the value is honestly amazing for the price.

The real spark to this hotel though, is the stellar service of the staff. The receptionists knew my face and room number from day 1. My luggage was delayed and the staff was quick to coordinate with the airport and notify me of any updates. However, their service went beyond when I dropped my earring in the bathroom and somehow, it slipped in a crack between the wall and floor. A series of events pushed it further down and I was depressed thinking it was lost forever in a bathroom wall in Sicily… Roberto, the receptionist, promised to do their best the next morning with staff to help. I wasn’t enthusiastic. The next day, staff came - Lia and Nicola - and they indeed did their best. They tore down the wall and dug out my earring! I was so shocked and so impressed that the hotel was willing to go the extra mile for it. My boyfriend even said “I don’t think even the Ritz would do that!” 😆 I am very grateful and I will NEVER EVER doubt Sicilians again!!! 🥹 Before I left, I even met the hotel manager who knew about the situation and checked on me. Thank you again Roberto, Lia, Nicola, and other staff I didn’t get names of but were so helpful and welcoming during my stay - from receptionists to waiters in the breakfast room and cleaners.

In short, this hotel is everything other 5-star reviews say AND MORE. Among the many places I have stayed at in my travels, this is one of the few I am enthusiastic about recommending and staying at again!! ❤️

I had a massage during my stay. This massage was the highlight of my time in the hotel. Laura was exceptionally skillful and gave me the most intuitive and relaxing massage. I would recommend the fitness and beauty center to everyone.

Room: 3.5/5 the decor of the rooms matches the royalty of the city, beautifully decorated. However, bathrooms are small (in line with what you find in Europe) with tight shower. Beds were extremely comfy. Some noise of the city at night - but this was not big deal to us as we knew it was what you get in the city.

Service: 3.5/5 front desk is excellent (5/5). Booked us private taxi from airport and to Taromina. Rest of service was okay- took a few minutes to get drinks and did not receive new bottle of water for turn down. English not spoken well for staff outside of front desk - prepare to use google translate.

Location: 5/5 great location. Easy and quick walk to the markets and main sights of Palermo. Just far enough outside the main attractions to be on the quiet side.

Cleanliness: 5/5 clean in rooms and common spaces.

Food: 3.5/5 we only had the breakfast at the hotel, which is reflective in ranking. Breakfast is free with a good but not great spread of foods. Omelettes and non-scrambled eggs are extra charge. Food was good but not great.

Value: 4.5/5 cheap price for what you get.

Vibe: 3.8/5 hotel itself is beautiful with castle-like decor and elegance.

The absolute best location if you’re staying in Palermo. You are literally in the heart of paradise. Let me begin by saying that the staff goes above and beyond to make you feel welcome. The Hotel is very elegant, super clean and you will be treated like royalty. . You will not regret booking this hotel.

Very nice hotel a stone's throw from the city center, on a quiet street (if you can consider the streets of Palermo quiet!) The room is spacious and well-equipped, furnished in the style of the period, but with all modern comforts. The staff is very attentive, special mention to the gentleman at the reception who helped us solve a small problem with a thing left in the car, as well as to the young lady who welcomed us - a sunny and very professional person. Good breakfast, varied and good choice. In short, we had an excellent stay and will not hesitate to come back if we are ever in Palermo again. Thank you all!!

Very close to the main attractions, good breakfast, valet parking (charges apply), the old building is quite distinctive.

I am very glad I stayed at this hotel. It is centrally located and a short walk to the major tourist sites. The hotel also has a lot of character, with charming decor in rooms that are clean and comfortable. Most importantly, the hotel employees are kind and they all really aim to please. They gave us good restaurant recommendations and anticipated our needs. For example, when we mentioned our room was a bit warm one night, they brought us a fan, and the bartender remembered our drink order from the night before. Will definitely stay here again next time I am in Palermo!

Old money style, convenient location, very close to the main shopping street, many restaurants around, you can walk to the main attractions, there are also grocery stores around, it is also convenient to buy small items. The room is not small, the extra bed is also quite comfortable, larger than the average European hotel room. The European breakfast is so-so, there is nothing wrong with it, the breakfast room on the top floor is not small, the service is friendly.

The next day, my flight was at dawn, so I had a lot of requests, such as asking for a taxi, preparing a lunch box, and calling at dawn, but they handled everything kindly, so I was satisfied.

We truly enjoyed Palermo and I can say the hotel and its location was part of the reason. The hotel is perfectly located to so many sites and restaurants. The hotel valet parked our car. Breakfast was good. Beds were comfy. ALL of the staff were very helpful and personable!! All good representatives for the hotel and the city. A special thank you to Nico who was the first person on staff the greet us and the last and take care of our luggage. And also a special thanks the gentleman who was working the reception desk Friday evening 10/18/24. He worked some magic and secured us some restaurant reservations for the weekend. So appreciate the effort.