American Hotel in Pozzuoli

We were put into wrong room on check in, had paid £240 for upgrade to superior room but loveholidays hadn’t informed the hotel. The hotel did move us but it wasn’t what I would consider superior. We had damp towels delivered by staff which confused us. The room was dirty with damp mould in the bathroom and the place just had an awful smell to it. The TV did not work, neither did the air conditioning which had wires sticking out. Light fittings were loose, the mini bar consisted of a broken fridge that only had a warm open bottle of water in it. The room was full of mosquito’s that just kept appearing out of nowhere despite the doors being closed. The location of the hotel was remote so escaping these issues were only possible if you drive. The public areas were dirty with dangerous exposed wires. We had to eat dinner in the resteraunt as there were no local shops, pubs, hotels, bars or cafes due to the hotel being in the middle of Industrial estate. Whilst eating they were spraying cans of mosquito killer that caused me to have a nosebleed. We were warned by staff not to go walking at night as area was not safe. The bus stopped at 8.30pm so there was no public transport. This hotel is 16km from Naples and not in Naples so Taxi’s cost double for driving out of area €60 one way!! Due to my partner’s asthma we were not prepared to stay in a mouldy room . Love holidays were Zero help and offered no help or support . We left after one night and lost £660 with little chance of refund. Plus the cost of having to find other accommodation .

Mislead by love holidays, 1st put in wrong room , dirty smelly and then put into superior room , aircon broken , tv broken , Minibar empty and dirty, wires poking out of aircon just twisted together , damp and mould an issue as my partner has asthma . Nothing in area and was warned by staff not to go out st night as hotel remote on industrial estate … @loveholidays did nothing to help.. Stayed one night had to leave as issues were not being resolved … never booking with love holidays again

Worst Hotel Experience Ever The only reason that I have put a one star review, is because there isn’t an opportunity for zero stars, because this hotel doesn’t deserve any of them. The staff were horrendous and the rooms are even worse somehow. This is my story on this hotel. My family was on vacation in Naples and decided to go to this hotel because the reviews seemed decent and for good price. However the reality was the exact opposite. We had arrived from an 8 hour drive at 4AM and we were all exhausted and simply hoped to get some rest. From the moment that we arrived there seemed to be a negative energy from the man at the front desk , and there was a big issue to get into the parking lot. However it was so late at night we ignored it. Once we were inside, the man in reception gave us our room, and I asked for an extra pillow. However he said that it would take 5 minutes because he was “busy” at 4 in the morning. He never came with the pillows after multiple reminders. Instantly when we got inside the room we heard a loud gushing noise coming from the bathroom. It turns out that our toilet was not flushing properly. This had probably been going on since when the previous guests left and no one seemed to care. We called the hotel reception and the man’s response was to just not use the toilet for the whole night. We thought this was ridiculous and told him that we wanted to change rooms. Eventually he moved us into a new room and we thought that it was all finally over. However it only got much worse. Once we got into our new room we felt that the whole room was very hot. That’s when we realized that the Air Conditioning was not working at all. This was extremely frustrating for our family but it was so late at night that we tried to ignore it and just shower and go to sleep. However when I got out of the shower I noticed a red stain on the floor. It was blood from previous guests. Even after everything finding this was shocking, because it seemed like the only thing the cleaning crew did was make the bed. I took photos and videos of this which are attached below, and planned to show them to reception in the morning and then leave, because I found this disgraceful. To top things off however, when I was going to bed I saw yet another blood stain on the bed. It was getting ridiculous at this point. I was not about to pay over $100 a night to sleep on someone else’s blood. I called reception once again and once the man came, he seemed more concerned about not waking up MY son than the fact that his cleaning team had been so incompetent to leave this much of a mess. When I woke the rest of my family up, they were equally disgusted by the quality of the room. We all agreed to leave that same night. The worst part is that while we were leaving, the man didn’t even apologize for the horrendous night, and instead had the audacity to insist that we should pay for the “night” that we had. I instantly contacted my travel agency, and they told

The service was terrible.
The rooms were disgustingly dirty, the sheets had hairs in them and visible brown stains , the bath water was brown and dirty, the towels were obviously not properly washed and most rooms had a disgusting smell that wouldn’t go away. Most importantly, when we tried to explain the situation to the hotel staff, they just offered us free soft drinks as if it would solve the room problems

We read the reviews before we stayed here, but like others, American Airlines put us up here for accepting a layover. The one star reviews are accurate. The four /five star reviewers must have stayed in an alternate universe or have never stayed at a 4/5 star hotel before! Below is meant to be our non-emotional (easier said than done) “just the facts” review.
1-Outside, lobby, dining room, and other public spaces are vintage early 1970’s
2-Rooms recently renovated but reek of mold. A/C does not work. The thermostat is “just on & off” (per the front desk). Actually they are the same; on IS off! Black mold was visible over the A/C unit.
3-Dining room - lunch and supper were generic Italian? We were only allowed to choose from 2 options. Breakfast was buffet and pretty decent. They had an espresso machine guests can use which was the best part of the whole experience.
4-Dining room manager and wait staff were as accommodating as they could be - but the front desk staff were not.