American Hotel

We read the reviews before we stayed here, but like others, American Airlines put us up here for accepting a layover. The one star reviews are accurate. The four /five star reviewers must have stayed in an alternate universe or have never stayed at a 4/5 star hotel before! Below is meant to be our non-emotional (easier said than done) “just the facts” review.
1-Outside, lobby, dining room, and other public spaces are vintage early 1970’s
2-Rooms recently renovated but reek of mold. A/C does not work. The thermostat is “just on & off” (per the front desk). Actually they are the same; on IS off! Black mold was visible over the A/C unit.
3-Dining room - lunch and supper were generic Italian? We were only allowed to choose from 2 options. Breakfast was buffet and pretty decent. They had an espresso machine guests can use which was the best part of the whole experience.
4-Dining room manager and wait staff were as accommodating as they could be - but the front desk staff were not.

TUI put us in here after cancelling our flight. Don’t be fooled by the pictures on the website. The hotel rooms are dirty (2 of our fellow guests immediately checked out on seeing their room), there’s mould in the bathroom, the aircon doesn’t work, we couldn’t shut the window blinds because the switch was broken, the walls are dirty and there’s paint peeling off where the damp is affecting it. The list goes on. The hotel is located in an industrial estate, sandwiched between car dealerships with a view from some rooms of the nearby nursing home.
Would never stay here by choice.
Added an extra star simply because the staff did try to be helpful.

Where I am from, this is a one star hotel. I am not sure what it is compared to nearby hotels and the local expectations.

It is heavily outdated, not maintained and dirty.

It gives you the vibe that it is vacant all the time, unsafe and the area isn’t desirable whatsoever.

Front desk attendant was always onsite and helped with cabs but the cabs were 40€ to go 5 minutes. 100€ to the airport (15 minute drive without traffic).

Broken AC, space fan to compromise, mold covered bathtub, dimmed lights, thin sheets and pillows.

We were forced to stay here by United after a flight was rescheduled. They should monitor where they place customers. Atrocious.

Horror hotel. Pictures here are nice, but the room that was given to us was a nightmare!