Hotel Vergilius Billia in Naples

I had my friend who asked to book hotel for her family and I chose this hotel,unfortunately…
They had a very stressful stay at that hotel.. What happened to them was unacceptable and left them deeply shaken.

During the night, while they were sleeping, a robber managed to enter their room. They woke up terrified to find a stranger inside, who quickly grabbed a bag containing money, a passport, important documents, and personal belongings before escaping through the window. The most shocking part is that this was the only room in the hotel without window shutters – and it was given to them. This raises serious questions about safety and responsibility.

Equally disturbing was the reaction of the hotel staff. Instead of showing concern or taking immediate action, the reception staff refused to help and did not even want to call the police. Their dismissive attitude made the situation even worse and left my friend and her family feeling abandoned in a foreign country after such a traumatic experience.

Since then, they have been under enormous stress, struggling to sleep at night due to fear and anxiety. Nothing has been solved, and no support was provided by the hotel, nor by the police…

This hotel failed completely in ensuring guest safety, basic hospitality, and proper handling of a serious incident.

The travelers should avoid this hotel if they value their safety and peace of mind !!!

Arrived early and paid 10 euros to store our cases for 90 minutes. No problem with that. We returned at 3.20 for our key which should have been ready for 3pm and had to wait another 30 minutes to get our key at 3.50pm. No apology from reception, not even an offer of a coffee or a drink.
The service in the restaurant at night from the manager was at best disinterested. He laughed and joked with Italian families and ignored us. The restaurant tried to over charge us on the bill and it had to be questioned 2 times before it was corrected. Please check your bills.
However the worse is that it appears that somebody tried or even succeeded in entering our room and we need to check if some property of my wife's was stolen. I reported this to reception on leaving and asked them to note that the door had been damaged.
The only reason I haven't given the place a 1 star is because of the excellent service in the restaurant from the young African waiter who resolved our issue with the bill and took an interest in our experience.

Disappointing Experience

We were extremely disappointed with our stay at this hotel. It’s simply not what it claims to be, and we left feeling like we’d been misled. Unfortunately, we learned the hard way that star ratings mean very little—reading guest reviews is far more telling, and in this case, they were spot on.

The room we received was nothing like the photos advertised online. It was outdated, mouldy, dirty, and came with an odd “no eating” policy, which made the stay even more uncomfortable. For a hotel that promotes itself on its cleanliness, the reality was far from it.

The buffet was just as underwhelming. Hot foods like eggs and meats were served cold, while cold items looked like leftovers from the day before. The use of flimsy cardboard cups for juice was another telling detail that this place is far from “luxury.”

Ultimately, this hotel feels like a tourist trap—high prices, nice photos, non-refundable bookings, and a 4-star rating that’s completely unearned. Save yourself the disappointment and look elsewhere.

Also to top it all off they request you leave you’re room key with the key to you’re safe with them every time you go out. On return they don’t even ask for any proof of identity so anyone who looks like a tourist can just get the key to you’re room and safe as it was a different receptionist each time which isn’t too great either.

I don’t know who gave this hotel 4 stars first of all the place is in a ghetto area of Napoli second the room was dirty and the toilet didn’t have water I had to climb on top of toilet to open the tank on top old fashion. No electronic keys so you have to carry this giant key holder with you. The ac wasn’t cold at all . Trying to get a new room was not possible the morning front desk lady acted like she didn’t care one bit . The worst hotel ever I went to Cuba and it reminded me of that place🥵🥵🥵🥵

We had booked the superior double room for 3 nights which looked amazing in the photos provided. Once arriving at the hotel we had entered the room and the room was completely different to what we had booked. The bar fridge was completely different and old and the bathroom was no where near what the photos depicted it was old and rusty. I confronted the management about this misleading advertisement and said that this was not right. They advised me that there were no other available rooms that they could accomodate for me and my wife considering this was pit stop during our honeymoon. After consideration we decided to book another hotel that we felt we would be more comfortable in. After informing them we had booked another hotel the manager then advised that he could upgrade us to a much bigger room so that we wouldn’t make a complaint, he then asked which hotel we had booked and without our knowledge he had contacted them to cancel the booking we made with the new hotel. I advised him that this whole situation was not right and he started to get frustrated and said you are free to leave with no refund. This was one of the worst experiences I’ve ever had with a hotel and they should reconsider what they call there standards. I have spent time reviewing there responses to other Google reviews and there is no excuse as our issue was raised immediately and was told there was no other room to put us in. I would not recommend this hotel to my worst enemy. The location was very ghetto and not family friendly.