Sheraton Amman Al Nabil Hotel

Disappointing Experience at Sheraton Amman: Subpar Service and Unappetizing Food

I recently had the opportunity to stay at the Sheraton in Amman, Jordan, and unfortunately, my experience fell far short of my expectations. As a loyal Bonvoy member and someone who has frequented various luxury hotels, I was genuinely shocked by the lackluster service, inedible food, and numerous other disappointments encountered during my stay.

Let's start with room service, which turned out to be a series of frustrating and unsatisfactory encounters. My first order, a simple ice bucket, took an astonishing 45 minutes to arrive, despite being promised a mere 5-minute wait. Such a delay for a basic request was highly inconvenient and set the tone for the rest of my experiences.

During my second room service order, which included pasta and a sandwich, the wait time stretched to a staggering 75 minutes. To exacerbate the issue, despite making five follow-up calls, I received no response or apology for the excessive delay. The final delivery was disheartening, to say the least. The pasta was not even warm, let alone hot, and was dry, clumpy, and practically inedible. Equally disappointing was the sandwich, which was incredibly dry and overcooked, leaving me utterly unsatisfied.

Adding insult to injury, the amenities within the room further contributed to the overall subpar experience. The minibar was empty, depriving guests of the convenience and comfort typically expected from a hotel of this caliber. Moreover, instead of a proper coffee machine, the room provided Nescafé instant coffee sachets. This choice of coffee, especially for a Bonvoy member, was a letdown and did not align with the standard of a five-star hotel.

One of the most bewildering aspects of my stay was the consistent misidentification by the staff. Despite being a loyal Bonvoy member, they continuously referred to me by the wrong name, demonstrating a lack of attention to detail and a failure to provide personalized service. It is disheartening to realize that their system cannot accommodate the correct first name of a valued member.

Overall, the Sheraton in Amman, Jordan, failed to meet the high standards expected from a reputable hotel chain. The prolonged waiting times, unappetizing food, lack of essential room amenities, and the persistent misnaming of guests were all severe drawbacks that tarnished my experience.

Considering my previous encounters with Sheraton and other luxury hotels, I am left questioning how this particular establishment can claim to be part of the Sheraton brand. I sincerely hope that the management takes these issues seriously and makes the necessary improvements to avoid further disappointing guests in the future.

It is my sincere hope that this review serves as constructive feedback and encourages the necessary changes to bring the Sheraton Amman back to the standard of excellence that guests expect and deserve.