A1 Hotel City Center

Disappointing Stay – Poor Customer Service and Unwelcoming Atmosphere

Unfortunately, our stay at this hotel was quite disappointing, primarily due to the lack of basic customer service. From the moment we arrived, there was no warm welcome—just cold, unfriendly attitudes from the reception staff. We were handed our key fobs in silence, with no explanation or hospitality whatsoever.

When I mentioned that we had a large suitcase and noticed there was no lift, the receptionist responded in a condescending tone: “It says everywhere, you should know that.” Not only was this unhelpful, but it also set a negative tone for the rest of our stay. No offer of assistance was made.

The hotel itself has little to offer—an old building with thin walls and glass, so you can hear virtually everything from neighboring rooms and the street. One morning, we were startled when a cleaner opened our door without knocking around 8:30 AM. She left quickly without apologizing, which made us feel like our privacy and security were not respected.

Breakfast was average at best—same limited options every day. The staff member working in the breakfast area made guests feel uncomfortable by watching how much they were taking and reacting with visible annoyance. It felt like we were being monitored, even though breakfast was included.

The location is okay, with nearby buses and trams, but it’s not within walking distance of the old town, so some travel is required.

To top it all off, check-out was rushed and impersonal. No one asked how our stay was or thanked us for visiting—just a curt “all done” when we handed back the fobs.

Overall, I would not recommend this hotel to anyone expecting friendliness, basic hospitality, or customer care. There are certainly better options out there.

I got a room that was not cleaned, second room was ok but. In general cheap equipment. Breakfast good.
I got email scam from this hotel.

I stopped there 2 nights during my euro bikepacking trip and my bike got damaged inside the hotel.
i could hear everything happening in the other rooms. Besides that the room itself was ok.

Absolutely avoid this hotel.

My stay was a nightmare. A male guest harassed me and other women, trying to force his way into my room at 3 AM. This occurred while I was inside sleeping! I I immediately contacted the hotel reception for assistance. Unfortunately, the receptionist was unable to provide any meaningful help. I had to call the police later to ensure my safety. The perpetrator was making disturbing remarks to the police officers that I called, about hearing male voices inside. Additionally, despite the hotel prominently advertising 24/7 camera surveillance, I was informed that the cameras were not functioning. The hotel's response? Absolutely appalling. The manager stated that they could only remove the guest if he voluntarily agreed to leave!!! The alternative offered was simply to move the guest to a different floor, a solution that does nothing to address the core issue of his threatening behavior. Luckily he accepted!
To add insult to injury, the hotel offered no form of apology or compensation for this distressing experience.

The thin walls of the room only increased my anxiety, as every small sound from outside reminded me of the attempted intrusion. This hotel clearly doesn't care about its guests' safety. Do yourself a favor and stay far, far away.