Hilton Garden Inn Riga Old Town

The WORST experience – I will never return and do not recommend this hotel to anyone!!!

I had an absolutely terrible stay at this hotel due to a shocking lack of care, professionalism, and basic standards.

1. Unresolved Maintenance Issues: My room had a sink with no proper drainage—the water remained stagnant in the sink overnight, causing a disgusting smell to permeate the bathroom. Despite informing the staff in the morning and asking them to address the issue during the day, nothing was done. In the evening, the situation worsened, and the entire bathroom reeked of sewage.
2. Unhelpful and Dishonest Staff: When I reported the issue again, I was initially told that no other rooms were available. However, when I insisted that I would not sleep in such conditions and demanded they contact a technician, a new room suddenly “appeared.” The replacement room was a poorly arranged connecting room, offering no privacy as I could hear my neighbors through the doors. After further complaints, I was moved to another room—this time without fresh air (internal window) and very poor soundproofing.

3. Rude Staff: The staff’s attitude was appalling throughout the experience. Their behavior was dismissive, unprofessional, which only added to the frustration of dealing with these unacceptable conditions.

I have never encountered such a poorly managed hotel in my life. If you value your time, money, and peace of mind, avoid this hotel at all costs. It is a complete disgrace to the hospitality industry.

I’m not the type to ever leave poor reviews, but I had a very negative experience here that I felt needed to be shared.

We had very loud alarms going off in the middle of the night (around 12:30-1am) only in our room, waking us up from sleep and stressing us out. When we went downstairs to ask what was going on, we were told it was a CO2 alarm, that maybe the levels went up in our room, or that maybe it was having technical issues. The night shift receptionist came up to the room to check it out, he said it was all in order, and to just open a window. We did, and not 10 minutes later when we try to sleep again, the alarm went off a second time. We were only told to not worry about it and that a technician would come in the morning (by the time we’d checked out), and no other solution was provided. We consequently had terrible sleep, concerned to begin with over what could’ve been the cause, if it really was related to CO2 levels rising in the room to dangerous enough levels, or only a technical issue. When I reported this to a different receptionist the following morning, she didn’t seem to care, only replying with a basic “sorry” and told us a note was left that a technician should see it.

I understand that sometimes things are out of a person’s control, but you’d expect more assistance from the hotel staff, and to be more accommodating in any situation, especially in an unknown situation like this.

One pays to stay at an establishment like this expecting proper rest and great hospitality, and we got none of that. No sort of compensation was offered for our ruined sleep and worry, leaving us very disappointed.

While the hotel has a very centric location and the rooms were decent, I expected a lot more from the Hilton name and how they treat their guests.