Hilton Garden Inn Old Town

The WORST experience – I will never return and do not recommend this hotel to anyone!!!

I had an absolutely terrible stay at this hotel due to a shocking lack of care, professionalism, and basic standards.

1. Unresolved Maintenance Issues: My room had a sink with no proper drainage—the water remained stagnant in the sink overnight, causing a disgusting smell to permeate the bathroom. Despite informing the staff in the morning and asking them to address the issue during the day, nothing was done. In the evening, the situation worsened, and the entire bathroom reeked of sewage.
2. Unhelpful and Dishonest Staff: When I reported the issue again, I was initially told that no other rooms were available. However, when I insisted that I would not sleep in such conditions and demanded they contact a technician, a new room suddenly “appeared.” The replacement room was a poorly arranged connecting room, offering no privacy as I could hear my neighbors through the doors. After further complaints, I was moved to another room—this time without fresh air (internal window) and very poor soundproofing.

3. Rude Staff: The staff’s attitude was appalling throughout the experience. Their behavior was dismissive, unprofessional, which only added to the frustration of dealing with these unacceptable conditions.

I have never encountered such a poorly managed hotel in my life. If you value your time, money, and peace of mind, avoid this hotel at all costs. It is a complete disgrace to the hospitality industry.