Seri Pacific Hotel Kuala Lumpur

Overall I didn’t have a good experience at this hotel.
+ : The location is great, close to all commodities and attractions in the city
Breakfast has a wide choice and everything I tried was pretty good
Room service breakfast was very good as well
The deluxe King room was spacious
Hospitality and kindness from staff was great
- : The hotel is quite dated, broken lights in the room, wallpaper peeling off, sofa close to the end of its life. Iron so old it’s impossible to use
Wifi is very slow
Mattress is quite stiff and thin, pillows very uncomfortable
The room was dusty and it felt like they didn’t clean at all during our whole stay. I’m allergic to dust so you can imagine how that has impacted my stay. The bed head itself was very dusty
There’s a strong fragrance in the room that brought me a lot of discomfort, as I’m allergic and have asthma. I’m not sure whether they had a diffuser or whether they spray something everyday but it was really bad. I asked reception to not have any fragrance in the room on the first day but nothing changed during the whole stay.
We checked-in for 2 people but only had one large towel and a smaller one. I asked reception if we could have 2 big towels and 2 smaller towels (to use as hand towels), to which they responded there would be extra charge.. for towels? First time I’m hearing this in my 25+ years of traveling.
The rooms have 0 soundproofing whatsoever. You can hear people in the hallway, neighboring rooms, even scooters and cars honking on the street 20 levels below.
My boyfriend ordered a pizza with room service and couldn’t eat more than a bite, it had a terrible taste.

The Premier Club room was a disaster - the shower has NO hot water, clogged toilet bowl that poo almost overflowed out! Room is NOT sound proof. Staff although were not rude but were NOT helpful or courteous. Breakfast was so-so - there was no system at all.

Free parking (although the hotel parking proper was full so have to park at PWTC). Room was clean and comfortable.

My previous experience at Sunway Putra was leaps and bounds better!