The Ritz-Carlton, Kuala Lumpur

All good. We asked for extra pillow and blanket and they came in less than 15 minutes. The breakfast is not the best for a 5 stars hotel but acceptable. Read some negative reviews about the only path to the lifts is the escalator up and the long corridor. This is a design flaw from the start but as long as the escalators are working fine, everything should be fine. Room is spacious and comfortable. However, bed mattress lost its springness and it creaks quite a bit as we turn. Pillows are very flat and no bounciness at all. The hotel can consider having a pillow menu soon or change the pillows entirely. Overall, the customer service is still very good and we will still recommend young families and couples to stay there.

Very convenient location for shopping in Bukit Bintang. Spacious room. Friendly staff.

fire hotel - service is amazing! there is nothing I would change about my stay

The service is excellent and the location very logical and convenient

My wife and I are extremely satisfied. I brought my wife to stay here for her birthday, and besides the decorations, there was also a complimentary cake and brownie. The room space was also ample, and the bed was very comfortable. The staff here are also very friendly and always have a smile! Additionally, the hotel is right opposite Pavilion shopping mall, making it very convenient to go in and out! We are very happy and satisfied.

Outstanding location and excellent services. The 3-bedroom apartment fits well for our family trip and you can get all you need nearby.

A hotel with exquisite and opulent décor and designs, as well as incredibly cosy accommodations and first-rate standards. Additionally, the welcoming staff all delivered excellent service. If I may, though, I must say that the breakfast buffet's limited and underwhelming selection of food caught me a little off guard. Fruit juices and nasi lemak's seafood sambal, on the other hand, were excellent! Also, in order for hotel guests to make the most of the gym, I sincerely hope that the hotel will be able to install more machines and equipments.

I recently stayed at Ritz-Carlton and it was a fantastic experience. The staff was welcoming and attentive, making check-in smooth and hassle-free. My room was clean and spacious. The bed was comfortable, ensuring a restful night’s sleep.
The hotel’s location was convenient, with easy access to nearby attractions and restaurants. Breakfast had a great variety of options, and the quality of food was excellent.
Overall, I highly recommend for a comfortable and enjoyable stay. I will definitely return on my next visit!

Smooth and easy check in and food was not bad. Only negative thing to note is that the lounge is hard to access.