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142 $
Sheraton Imperial Kuala Lumpur Hotel
🌍 Malaysia, Kuala Lumpur, Jalan Sultan Ismail
● Center: 1.6 km
☎ Phone: +60 3-2717 9900Show
🧭 Coordinates 0 MYR
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Rooms and prices
2 guests
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Guest Double room with city view
Wireless internet, air conditioning and minibar
Beds:
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Guest Double room with Tower view
Wireless internet, air conditioning and minibar
Beds:
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Guest Club Lounge Access Double room with city view
Wireless internet, air conditioning and minibar
Beds:
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1 Bedroom Double Suite with city view
Wireless internet, air conditioning and minibar
Beds:
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1 Bedroom Club Lounge Access Double Suite with city view
Wireless internet, air conditioning and minibar
Beds:
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Imperial Presidential Top Floor Club Lounge Access Double Suite with city view
Air conditioning and private bathroom
Beds:
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Description
Hotel opened in 1997, renovated in 2018. In this hotel 385 rooms, 38 floors.
The distance to the nearest airport is 61 km.
Policies and conditions
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Gift shop
- Express check-in/check-out
- Television in lobby
- Private check-in/check-out
- Fire Extinguisher
- Reception desk
- Electric car charging
Rooms
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
Services and amenities
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Coffeemaker
- Bottled water
- Kettle
Internet
- Free Wi-Fi
- Internet
Transfer
- Shuttle
- Car rental
- Airport transportation
- Taxi booking
Languages Spoken
- English
- Multi-language staff
- Chinese
Tourist services
- Tour assistance
Recreation
- Nightclub
- Sun Deck
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Outdoor pool
Business
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
Pets
- Pets Not Allowed
Health and Safety Measures
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Google panorama
Video: SHERATON IMPERIAL KUALA LUMPUR HOTEL | 2022
Map
Reviews
16.06.2025
Disappointing Front Desk Experience, But Excellent Breakfast Service
I recently stayed at this 5-star hotel and, unfortunately, was very disappointed with the front desk service. I arrived at 2:00 PM and was told my room would be ready in 20 minutes. However, I was repeatedly told to “wait another 10 minutes” until finally receiving my room key at exactly 3:00 PM. This misleading communication and lack of transparency are far below the standards expected of a 5-star hotel.
I had also requested a late checkout at 1:00 PM, which was verbally approved but never recorded in the system—another example of poor coordination and service.
That said, the breakfast restaurant team truly stood out. Their warm hospitality, attentiveness, and professionalism were exactly what I would expect from a 5-star property.
Overall, while the breakfast service was impressive, the poor experience at the front desk overshadowed my stay. A luxury hotel should deliver consistent excellence across all departments.
I recently stayed at this 5-star hotel and, unfortunately, was very disappointed with the front desk service. I arrived at 2:00 PM and was told my room would be ready in 20 minutes. However, I was repeatedly told to “wait another 10 minutes” until finally receiving my room key at exactly 3:00 PM. This misleading communication and lack of transparency are far below the standards expected of a 5-star hotel.
I had also requested a late checkout at 1:00 PM, which was verbally approved but never recorded in the system—another example of poor coordination and service.
That said, the breakfast restaurant team truly stood out. Their warm hospitality, attentiveness, and professionalism were exactly what I would expect from a 5-star property.
Overall, while the breakfast service was impressive, the poor experience at the front desk overshadowed my stay. A luxury hotel should deliver consistent excellence across all departments.
09.06.2025
Everything is a perfect match with the price and the brand itself.
07.06.2025
Room is clean, food is good, staff are friendly and helpful.
07.04.2025
Best place for staycation. I like their facilities especially the jacuzzi. Very big and best to enjoy & relax.
03.04.2025
Just booked one night staycation during 3rd day of raya and it was a good. Breakfast was okay will variety of foods. Room was spacious and clean. Pool also clean. Overall satisfied with the stay.
22.03.2025
Was a good stay and comfortable for families. Easy access to foods and walkable place.
18.03.2025
Nice room clean. Good staff near shopping mall
23.02.2025
Clean and spacious room.
Their breakfast buffet spotlight is their on the spot fresh juice that u can even create your own
mix.
Their breakfast buffet spotlight is their on the spot fresh juice that u can even create your own
mix.
19.02.2025
Parents stayed in this room, their bathroom was much nicer than mine. Great location.
08.02.2025
Is a very nice hotel for family stay at Kuala Lumpur hotel all staff very friendly
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Frequently asked questions about Sheraton Imperial Kuala Lumpur Hotel
How much does it cost to stay at Sheraton Imperial Kuala Lumpur Hotel?
The cost of living in Sheraton Imperial Kuala Lumpur Hotel depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Sheraton Imperial Kuala Lumpur Hotel?
You can book Guest Double room with city view, Guest Double room with Tower view, Guest Club Lounge Access Double room with city view, 1 Bedroom Double Suite with city view, 1 Bedroom Club Lounge Access Double Suite with city view, Imperial Presidential Top Floor Club Lounge Access Double Suite with city view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Sheraton Imperial Kuala Lumpur Hotel?
Check-in at Sheraton Imperial Kuala Lumpur Hotel is possible from 15:00, check-out is until 12:00.
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