Novotel Kraków Centrum

It was located in the center of Krakow, so it was easily accessible, and I was satisfied with the hotel's cleanliness and service.

This hotel was recommended by the agent before the business trip. It is not far from Krakow Airport, has a good surrounding environment, a large room with a sofa, and a wide variety of breakfasts, which are delicious.

It was a good hotel and at a very good location. I stayed one night less than I booked and paid for, but the reception told me that they could not refund one night. I think they could have considered as to get a repeat customer

Very much looking forward to coming again

Good but some things can be improved.

The room is comfortable. The beds are comfortable, the pillows and blankets are soft. There is a tea/coffee set. There is unlimited water in the cooler on each floor.

All the hotel workers are friendly.

The breakfasts are very tasty and varied.

There is a game room on the 1st floor, but it is in the corridor, there is one American billiards, hockey and mini tennis.

There is an underground paid parking.

It can be improved:

The children's corner is right next to the public toilet, this is unacceptable, next to the reception, where guests are constantly coming and going and there is a constant draft. Was there really no better place for children in the whole hotel than near the toilet on the first floor?!

The water in the pool is cool enough not to use it. Especially when you are with children. The water is +-25-27*

The shower in the room is open, which allows you to leave the wet floor and toilet behind you, it is better to at least put a curtain or a door, which will also keep the heat while you are in the shower.

The soap near the sink is screwed to the wall, this is very uncomfortable for children, since they cannot reach there with their hand to wash their hands with soap and have to go up to it every time.

The lamps near the bed sometimes sparked.

I do not speak Polish, so I am leaving this in English. As a Travel Advisor, I am always looking for the hotel that will provide my clients the best service possible and help them to feel at home away from home.

Anna Pasternak in Guest Experiences went above and beyond to welcome my guests and treat them to a Birthday Surprise. They were delighted with everything and I couldn’t have asked for more. I highly recommend the hotel to anyone and will be sending more clients here for sure. Thank you, Anna!

-Heather

Good good good good good good good good

My partner and I came to Krakow for a long weekend in February and fell in love with the hotel. We spent our evenings in the hotel bar drinking the most amazing French 75s, and even ate in the restaurant one night. Rooms were lovely, very comfortable beds and extremely clean. There are cold mini fridges and a jug to fill with water so you can keep it cold in your room. Overall, I will be staying here again if I come back to Krakow, and will look out for Novotel in other locations!

Very good value for money. Next to the old town, the breakfast is also very good.