Wyndham Grand Krakow Old Town

My stay at this hotel was truly exceptional! The staff were incredibly friendly and attentive, and the food at the restaurant was top-notch. The hotel itself is very luxurious, with high ceilings that give the space a grand and uplifting atmosphere. The rooms were clean, comfortable, and beautifully designed. While the fitness facilities could use a bit more variety, everything else was excellent. I highly recommend this hotel to anyone looking for a luxurious and relaxing stay with great service.

This hotel is fantastic! Nestled in Krakow’s historic center, it’s the perfect base for exploring the city’s top attractions. The spa is excellent and provides a wonderfully relaxing experience.

However, the staff could be more welcoming, as they often didn’t greet us unless we greeted them first. It’s a shame, given the high standards of the hotel overall.

Fantastic hotel located 2 blocks from the main square in Krakow. The rooms are spacious by European standards. My room had a mini couch for watching TV and a nice desk for working. The spaw and pool in the basement is pretty nice.

A great location, a short walk to the main square. So many restaurants and shops nearby.

It's approximately 15 mins walk from the train station.

The spa is great. The pool is a decent size. Also enjoyed the jacuzzi, sauna and steam room.

Here for 2 days on business.
Hotel situated in the heart of the beautiful old town.
Be prepared if driving by car as there is very little parking available… 3 spaces next to the hotel!
The lobby area is very narrow and we were left to wait a long time before being attended to because the check in process isn’t fast and we were in a queue. With forms to fill, some digitalisation would be a good investment. Check out was much quicker though.

After this the service was great, lots of greeting and the staff were very kind and helpful.

The room was in a good standard, but there was a dried stain on the carpet which resembled a coffee spill. I tried myself to clean it but it wasn’t shifting. No harm caused though and otherwise everything (including the carpet!) had a luxury feel.

Well stocked bar, and fairly large for 2 adults.

The shower experience wasn’t very pleasant as the cold water would dip in pressure every now and again causing a short burst of hot water coming through.

The spa treatments I felt were a little over priced, especially as there is a competitor just across the road

We’ve stayed at the hotel 3 times and every time we’ve thoroughly enjoyed our stay. The spa and rooms and incredible and the hotel has a really relaxed feel. Would recommend the hotel to anyone.

We decided to book our wedding here and it was incredible, we are from the UK and the communication with Anna and the team was easy and open, the team made our day very special and nothing was too much. The meal was 5 stars and the hosting was amazing. The team made so much effort to make sure we had everything we wanted and I couldn’t say enough wonderful things about the staff and the team who looked after us on our wedding day. We can’t wait to come back.

The hotel staff is very friendly and accommodating. While we experienced a minor inconvenience due to noise, management was very quick to offer us a change of rooms among other things. Centrally located within Old Town Krakow, there will be foot traffic and the sounds associated with it.
Overall, our experience has been very pleasant and I can't say enough good things about the hotel staff and management.

We are currently spending our holiday in Krakow, once again staying at the Unice Palace Hotel. We would like to thank you for your professional reception as usual. Fast and efficient service with polite and professional employees. The manager, Mr. Robert, who is close to our hearts and came from Wrocław, deserves additional and even special attention - he is dedicated to his work, energetic, polite, friendly - his energy and willingness to act are infectious - it makes you want to go down for breakfast just to meet him - it really is a person worth imitating and you can see that he loves what he does and he does more. We would like to thank Mr. Robert for his work and help. A family from their hometown of Szczecin