Emporium Suites by Chatrium
Rooms and prices
Description
With a stay at Emporium Suites by Chatrium, you'll be centrally located in Bangkok, steps from Emporium and Benchasiri Park. This 5-star hotel is 0.5 mi (0.8 km) from EmQuartier and 1.5 mi (2.4 km) from Terminal 21 Shopping Mall.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy Chinese cuisine at The Emporia Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Bangkok? This hotel has facilities measuring 2400 square feet (223 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 149 guestrooms featuring microwaves and free minibar items. Your bed comes with down comforters and premium bedding. Wired and wireless Internet access is complimentary, while 55-inch Smart televisions with satellite programming provide entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
In light of the recent earthquake, Chatrium Hospitality would like to assure you of the structural integrity and safety of all our properties. Each of our buildings has been constructed by highly experienced engineers and in full compliance with local seismic codes.
To further reinforce our commitment to safety, Chatrium Hospitality engaged Span System International, a third-party structural engineering firm, which conducted thorough structural integrity assessments across all our properties. Their evaluation confirms that our buildings meet the highest safety standards and are resilient to seismic activity.
All hotels have been designed and built to withstand seismic activity based on current engineering standards. Properties constructed after 2007 have followed updated building codes that reinforce earthquake resistance, ensuring the safety and security of all guests, staff, and visitors.
The distance to the nearest airport is 25 km.
Policies and conditions
- Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Western Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: MasterCard, DinersClub, UnionPay, JSB, AmericanExpress, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Garden
- Express check-out
- Outdoor furniture
- Electric car charging
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- DVD Player
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Microwave oven
- Kettle
- Free Wi-Fi
- Shuttle
- Airport transportation
- Transfer services
- English
- Multi-language staff
- Japanese
- Tour assistance
- Parking
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Business center
- Event facilities
- Conference Hall
- Fitness facilities
- Massage
- Steam room
- Sauna
- Spa
- Children swimming pool
- Family/Kid Friendly
- Babysitting and childcare
- Pets Not Allowed
Street view
Video: Emporium Suites by Chatrium / Soi Sukhumvit 24 / studio Room・1Bedroom・2Bedroom / エンポリアム スイート
Map
Reviews
1. There was absolutely no room upgrade provided during my stay. I remained in the same room category that I originally paid for. I stayed for two nights, September 27 and 28, but ended up being moved across three different rooms (4018, 38?? [forgot exact number], and 3917). Rooms 4018 and 3917 had balconies, but they were definitely not upgrades. Claiming that I was upgraded is simply not true.
2. Room 3917 was even more absurd. Late at night I discovered that the shower fixture was not properly secured, so the shower head could not be hung up for use. The next morning I found the carpet soaking wet — when I stepped on it, water literally seeped out like I was walking on a beach. I have both photos and videos to prove this.
At this point the situation has become so ridiculous that I can’t even be angry anymore.
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I rarely write negative reviews, but I feel it is necessary to share my experience at Emporium Suites by Chatrium so that other guests are aware.
When I returned to my room a little after 9:00 p.m., I discovered that the bathroom floor was flooded — not just a few drops, but a large puddle of water. I immediately called the front desk before 9:30 p.m. The staff member who answered could not understand my English well and asked me to repeat several times. Housekeeping came, identified it as a roof leak, but only wiped the floor instead of fixing the issue.
Because of this, I missed my only chance to visit the nearby malls before 10:00 p.m. (the main reason I chose this hotel for its location). The most unacceptable part was the duty manager’s response: he told me that since housekeeping had already been called, I “could just leave the room.” This showed complete disregard for my belongings, my time, and the seriousness of the problem.
Eventually, I was moved to another room. However, the new room did not have a balcony, which was not what I originally booked and paid for. After I had already unpacked and settled in, being forced to repack and move was extremely inconvenient.
For a hotel that advertises itself as 5-star, this experience was far below expectations — both in terms of facilities and, more importantly, staff attitude and professionalism.
I have formally filed complaints with management and relevant authorities. I hope the hotel will take this seriously and improve, but based on my experience, I cannot recommend this property.Worst ever experience.
I’ve stayed at this hotel twice before, but it was my first time asking about early check-in.
I just wanted to say thank you, so I decided to leave this review first.
Thank you very much again. I’ll make a reservation once my schedule is decided.
The service was exceptional, with all staff being courteous and attentive. Breakfast was good, though the options were somewhat limited compared to Chatrium Grand Hotel, and the service at the restaurant could use some improvement.
The room was very spacious, offering a fantastic view from the balcony. However, both the room and the bathroom could benefit from renovation to match the rest of the property’s quality. The hotel’s swimming pool is another standout feature—it’s well-maintained and perfect for a relaxing dip.
Overall, a solid choice for a comfortable stay in Bangkok. Highly recommended for its location, service, and amenities
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Best part is the BTS metro station from within the premises.
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Good breakfast options.
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Loved that it is adjoined with Emporium Mall and one can explore unlimited brands here.
Frequently asked questions about Emporium Suites by Chatrium
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near ?
The nearest sights are: Bangkok Planetarium (1.9 km), Bangkok Art and Culture Centre (4 km) and Temple of the Emerald Buddha (8 km)
Which room categories are available in the ?
You can book Deluxe Double room, Executive Deluxe Double room, Grand Deluxe Double room, 1 Bedroom Double Suite, 1 Bedroom Deluxe Double Suite, 3 Bedrooms Premier Suite, 2 Bedrooms Executive Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 14:00, check-out is until 12:00.
Does Emporium Suites by Chatrium have a swimming pool?
No, Emporium Suites by Chatrium doesn't have a pool.
Are pets allowed at Emporium Suites by Chatrium?
No, pets are not allowed at Emporium Suites by Chatrium.
Does Emporium Suites by Chatrium provide breakfast?
Yes, Guests staying at Emporium Suites by Chatrium can enjoy breakfast during their stay. Breakfast option(s): Western.
How to get from the closest airport to Emporium Suites by Chatrium?
The closest airport is Don Mueang International Airport, and it is about 34 mins from hotel by car (24.2 km).
What is the cancellation policy for Emporium Suites by Chatrium?
The cancellation policy for Emporium Suites by Chatrium varies depending on the type of room and booking conditions.
Does Emporium Suites by Chatrium offer airport transfer services?
Yes, Emporium Suites by Chatrium offers airport transportation for guests. We suggest you call ahead to confirm details.
