Pamookkoo

Good hotel with good facilities for kids. Multiple Pools and water slides particularly good, watch your inflatables aren't left anywhere more than 5 mins as they can go missing - happened twice in a week to us. Has a kids club with some limited but fun activities and is a good place for the kids to hangout.

Overall Staff extremely friendly and attentive and really try their best.

Breakfast selection very good and food of good quality - just a little chaotic in the restaurant at peak times around 9am.

Hotel is in a good location close to other bars and restaurants and the beach as well.

Check-in and Checkout at the busiest times needs better organisation by the staff to prevent line/queue jumping by those types of people that only consider themselves and the concept of waiting their turn is alien to them. Unfortunately this hotel is extremely popular with people who can't wait in line.

We loved staying here during our trip to Thailand from August 5-12th 2024 😊 staff are so friendly and generally quite helpful. The pools and slides are great for the kids and at the quieter times in the evening great for a late swim too. Plenty of sun loungers available, no having to get out early to nab a place as I have seen at other resorts on prior travels. Housekeeping was good, our room was cleaned everyday, and whenever we had an issue (one night the door lock ran out of batteries so the keycard didn’t work) staff were up to solve the problem instantly. The location of the hotel is great, you have a few vendors right outside selling drinks and ice cream rolls, even shawarma. I did not find any difficulty in getting halal food, the staff made me aware of all options available to me (we had half board) and each evening we dined from a fixed menu and staff told us what was and wasn’t suitable. Just outside the hotel is a bustling street full of good restaurant options too, aswell as cafes and of course a 7-11. My only criticism is the fixed menus for both breakfast and dinner can get a bit boring after a few days however I don’t agree with other reviews saying you can’t get a table for breakfast etc we would come down at 09:30 and still get a place to sit. No long queues either, it’s a buffet so you just go to what you want? No need to wait in line. They also have gym facilities which are basic but better than other resorts I have stayed at previously. I will also say it is cheaper to buy drinks and ice creams etc just at the shops just outside of the hotel, for example a drinks (soda) can will cost you 20 baht in the shops but 75 baht in the resort but I suppose that may be due to convenience, however the shops are just quite literally outside the resort. We really felt our trip to Thailand was enhanced by our stay here and will look to book again when we come back to Phuket (hopefully soon!) 😁

Staff at check in appeared unwelcoming.
Rooms were basic, but enough for 5 nights stay. Housekeeping was ok.
Be careful when walking around the pool area! It is incredibly slippery. People, especially children were falling all the time. On the 10th of August there was an accident where a lady fell down and was taken to the hospital by the ambulance. Hold your kid's hand all the time when walking around the pool!
Breakfast, like the other reviews say, if you come after 8am, it is a very unpleasant experience: difficult to find a table, long queues to get the food, incredibly crowded place.
If you want to eat lunch in the hotel, the prices are not too high, and the food is ok.
Expect a lot of Russian and Chinese - 90% of guests.
The location is very good! Close to the beach, shops, restaurants. Go off the main street to find good places to eat. Don't eat in restaurants close to the hotel.Overall, it was a positive experience.

Absolutely loved this hotel. My only problem was there wasn't any entertainment for kids during the evening and that people were swimming around and generally drunk after 11pm at night making alot of noise. Location was great. Most of the staff were really friendly and helpful. Would recommend to families. We hired a car for our stay and there were so many attractions within 20 minutes of the hotel.

Kids enjoyed the pool. Big Slides landing area can be added additional safety measures... its very less height.. Room cleaning service is poor.

We are loving our stay here. Staff is great food is good and pool is awesome for kids. We didn’t get the view that we hoped for as I thought I bought poolside view but that’s ok. Market shops are walking distance along with other street foods etc..

Note- if you like super super hard beds, then you’ll love it here.