Latanya Hotel Ankara

I was there for an overnight stay on April 22, 2024. The room had poor A/C, no USB port, and WIFI connection kept going in/out. I had breakfast in the dining room and asked if I may have an espresso, and they told me that's extra, and I said ok. Never brought me an espresso, and I asked again, and then dining staff told me to get it myself on the first floor, which I did! I am glad I was there for only a night, very unfriendly and unwelcoming. Five-star hotels do not have very small napkins or tacky plastic plants in the dining room.

The first room was dirty, the second room smelt like cigarettes and the third room was with view to the fire escape stairs and a wall.
Rude staff that don’t speak English in the spa and roof restaurant.
They charged us for using the swimming pool and sauna 700 TL/person. Whirlpool wasn’t working, pool was cold and steam room was without steam. Only 1 of 2 saunas was on.

Unfortunately I started to read reviews after we checked in . We arrived at 3pm the room was not ready . The receptionist responds so cold and grumpy face that only frustrates you . The pool is not allowed below 16 yes old . We have booked the hotel because it was close to our own business and for child to have fun in the evenings. The manager also useless character , whatever you say they respond no.... when I got frustrated I said then I will discuss and we might check out only if you refund all amount . It seems they don't value guests . At 8 pm they started to call room and ask when we r checking out . Its rude . At the end since we had surgery in a day we just ignored them . If it was not for the child health i would have shown my rights as a guest who is paying for stay . The only thing they did is sent complimentary fruit bowls which definitely we can afford ourselves . Advise is until they don't train their staff and update their system don't try it.