Elips Royal Hotel & SPA

I give 0 point
we had a bad experience in this Hotel. The two guys name Mr. Eser and Mr. Surcan. When we arrived in the hotel we made a check in Mr. Eser who attended us very kind always smiling while he was filling the form he keep saying that my name is nice name . On top of the desk there were catalogs for tour I asked Mr. Eser that if they are organizing tours he said that yes. I said to him that maybe you can arrange for a city tour he said yes as our guest we always make some discount. Ok we will arrange later because I have to go out first to have a dinner. When come back Mr. Eser offered me and my wife a couple of tea. While me and my drinking a tea . He showed us a catalog which of the program we wanted, we chose a city tour, he said ok for a city tour for you is 200euros for 2 persons. He told us that better to talk also to Mr. Surcan he can explain the itinerary. So I spoke Mr. Surcan telling that me and my wife want city tour for that day. Mr. Surcan asked Mr. Eser in their language I asked Mr. Surcan how much the city tour he said 200€
I gave 200€ to Mr. Surcan he received the money without any invoice. So went to the city tour the following day. During our tour we had a lunch with the group. While we’re eating the German couple in our table I asked them how much they paid the city tour the couple said 35€ each person. To be sure I asked also to our tourist guide, she said what? 200€ you paid is too much. Tell them to give you back the excess money they are cheating you. The tour guide said if Mr. Surcan refuse , call the police, is shameful what they did. When we came back to the hotel . A woman with black uniform in the reception telling her that I want to talk the manager,she said the manager is in day off but he will be here at 9:00 pm. Ok fine I said. So at 9:00 pm me and my wife went down to the reception, I saw Mr. Surcan only Mr. Eser wasn’t there anymore. I spoke to Mr. Surcan about the price of the city is not worth 200 euros only 35euros each person. He just smiled 😡I told him give me back the excess money I paid , he refused to gave back the money. I said to him I will call a police, he said very arrogance…ok call the police. So I called the police. Two police officers came i spoke them telling that I was cheated Mr. Surcan refused to return back the excess money I paid . The police officer invited me and my wife to go with police station to make a statement.when we came back to the hotel Mr. Surcan wanted to talk to us apologizing of his behavior, he’s willing to return the money I said Mr. Surcan just give me back the excess money.
The following day , before breakfast the woman with a black uniform spoke to me that she will help us the only help she can do is giving me only 100 euros in fact should be 130euros . I accepted the 100 euros better than nothing. So those who read my comments beware of these 2 guys if you stay Elips Royal hotel never book a tour with them. Better book the agencies.

This hotel deceiving his clients after i give a bad review about the terrible accommodation and breakfast they replied that i was not a guest however i reserved 3 rooms 202,203 and 209 from 23/8 to 30/8 abd this was the worst experience ever !
Even when we reserve the rafting trip through hotel the bus that took us to the trip the seats was broken and the agency was impolite and very ridiculous NOT RECOMMENDED

I did not like the hotel. Bad treatment, bad quality. I do not recommend going there.