Elips Royal Hotel & SPA

I usually do not leave reviews unless it is extremely bad. I gave 1 start only because I couldn't give 0 star. We had a very bad experience staying here. We stayed at this hotel in August and I fail to understand how this hotel is four stars. We were traveling from USA to Turkey and Antalya was our last stop. This hotel was a complete disaster for us.

The staff was very rude and unfriendly. They couldn't speak English at all, not even a tiny bit.

The rooms were extremely small, we had no space to open our suitcases. Therefore, we requested them to change the room but the staff told us this was their family room and they have no other rooms to accommodate us. So, we requested them to take away one of the beds so we could have some room for our luggage. We were told it's very late now and we would get it done in the morning, but they never did it. Not only the rooms were small, the bathroom was not clean either. There was no soap in the bathroom, toilet paper was like someone had previously used it, sink drain was missing it's cover, the blankets were more like towels. Let's top it off with no phone or garbage can in our room.

The last blow to our trip was when our tour bus came to pick us up at 5:00AM and they didn't even bother to inform us. The bus left without us which cost us $420.

I would not recommend this hotel to anyone.

I was appalled by the service of this hotel. We stayed for 4 nights and on our first night we were met with a cloud of cigarette smoke. I was attempting to get on the lift when one of the workers left the lift with a lit cigarette, puffing away. I was clearly shocked and when they attempted to get back on the lift with me with their lit cigarette they could see i was not happy. I went and spoke to front desk which they said “we would NEVER smoke in the hotel, we are testing our fire alarms” seems a little excessive for the alarms to be tested with lit cigarettes. On multiple occasions me and my family could smell cigarette smoke throughout the hotel, and even in their “spa”. The fire alarms they were testing was also at a very low volume so in the event of an actual fire i don’t think anyone would be able to hear it. Their breakfast was nothing more than average, everything lacked flavour. The receptionist knew we were not locals and attempted to sell us “Maldive island tour” for 9000TL insisting that it was the cheapest we will find, when in fact we found the same tour for half that price near the city centre. She then proceeded to give us attitude throughout the rest of our stay because we didn't fall for her lie. Overall we wouldn’t recommend.

The condition of the furniture and beds and matress are bad. I payed 100 euro per night but it did not worth 50 euro. Breakfast is good