Burckin Hotel

The only good thing about this hotel is its location, apart from this there is not a single thing good about it. We booked two double win rooms with three children but we only found one double bed in each room with the size a bit bigger than a single bed; One room had a small guest bed with a very cheap quality mattress where you can feel every single spring of the bed. Upon asking at reception as we only have 5 spaces for 6 guests, the receptionist was unable to resolve the problem and was so scared to speak to the manager on the phone who was having some private time on the top roof of the same building. As we insisted the manager came down in a very angry mood and said he could not provide the sixth space as we did not request for a child bed in advance. This is so ridiculous and never had this experience anywhere in any hotel. We had clearly mentioned the number of adults and children when booked the hotel but they refused to fix the issue as they said we should have have separately requested for spare bed for a child. We asked the manager if we could speak to someone higher than him who knew how to speak to the guests at a hotel, so he said 'I am the manager of managers here' and I cannot do anything for you. He further said you guys had disturbed me whilst he was having dinner. I told him and my children are tired and starving here as we have been trying here to get space for our child where he could sleep. The room size was so tight that they could only fit those small sized double bed in there. Air Con controller was not working in one of the rooms. Cupboard handles and shower heads were broken in both rooms. I have taken some pictures of the chipped walls and broken skirting board. This manager never said 'Hello' when we first arrived at the reception to check in by the way. I can provide the pictures of the rooms if requested. Don't spoil your holidays by booking with Burckin Hotel.

DO NOT STAY HERE!!! This is by far the worst hotel I have ever stayed at in my life. The rooms are tiny and so dark, only lit up by a lamp. The staff, especially the manager are so incredibly rude it made me want to leave the hotel on the first day. They don’t even say hello to you or greet you in anyway, if you go and complain about something they won’t even look at you and just roll their eyes. When we told the manager the service is bad he said “why? We are not hitting you”. That has to be the most ridiculous response I have ever heard from a hotel. I had to change rooms the first day because the shower door and toilet were broken, the manager did not even send someone to help us move our luggage and we had to do it ourselves. The breakfast is absurdly bad and it’s the same thing every single day. This place makes motels and Holiday Inn’s look like a 5 star hotel. Do not even bother trying to stay here as it will definitely ruin your trip.

Very disappointing with what I found compared to what I was shown at the airport. The room was very small , dark and beside that the bathroom was dirty. The shower had mold and hairs on the floor. When I told that to the receptionist he told me :"ok, sorry I'll tell my manager tomorrow "and after he ignored me completely. Only service that was nice was the transportation from the airport included in the package. I don't recommend it for the price.

The rooms had an unpleasant odor, and the bed sheets were not clean, which immediately set a disappointing tone for our visit. Upon entering the room, it looked as if it had already been used, leaving us with a sense of discomfort. The lobby area was equally disappointing; it was dusty and dirty, which gave the impression of poor maintenance throughout the hotel. The room itself had an unsettling smell resembling septic or sewage. To make matters worse, the hotel was surprisingly expensive for the subpar experience it offered. The staff did little to improve our experience as they were unfriendly and unhelpful, making us feel unwelcome. Moreover, the room had issues with lighting, and the windows could not be opened, leaving the room in darkness. The elevator was tiny, accommodating only two people with luggage at a time, which caused unnecessary delays. One of the most disappointing aspects of our stay was the lack of Wi-Fi, which is essential for modern travelers. In summary, I strongly advise avoiding this place at all costs. The combination of smelly rooms, unclean sheets, poor room condition, high prices, unfriendly staff, faulty facilities, and the absence of Wi-Fi makes it one of the worst hotel experiences I've encountered.

I was very disappointed with this hotel. I arranged a room with a view - and the view we got was a tiny window positioned close to the main street. Me and my mum stayed here for 4 days - and we were terribly disappointed. our room was very dusty and extremely dark - no lights in the corridor no variety of breakfasts - everything seemed expired - the tea and coffee were outdated (tasted like water). the lift was working on and off - and sometimes we had to walk up to our room because the lift was inoperative. Poor Quality service - the hotel room was also smelly - and there was no tea or coffee - the room was extremely small we could barely move. the toiletries were horrible - the toothpaste had only air inside it and no actual paste - the toilet smelled a lot Unfortunately, I will not be coming back to this hotel