Euro Park Hotel

It’s currently midnight as I write this review, and I have been waiting since 9 PM for the extremely loud music to stop (or at least be turned down). We came here to rest between flights, but unfortunately, we couldn’t even rest for a single minute.

The room smells strongly of cigarette smoke. We asked them three times to bring an air freshener or, if possible, change our room. Although they said they would, they never did.

As for dinner, there was only one dish available, and its quality was very mediocre.

Unfortunately, I couldn’t find a single positive aspect about this hotel. I will never stay here again.

I was assigned to Euro Park Otel by Turkish Airlines after missing my connecting flight due to a late arrival and early departure, which was already frustrating. It took about three hours from landing to get to this hotel, including dealing with Turkish Airlines customer service and traveling to a hotel that is supposed to be 45 minutes away from the airport. We finally arrived around 9:30 PM.

From the start, the experience was disappointing. I didn’t have a European phone charger as I hadn’t planned to stay in Turkey. The hotel staff assured me several times that they could provide a plug adapter. First, they told me to come after dinner, and then after dinner, they said someone would bring it up to my room. By 10:30 PM, exhausted from my long-haul flight and the connection issues, I called the reception again. They asked if I wanted to buy a charger, which I declined, reminding them that they said I could borrow one. The receptionist said okay and hung up.

Fifteen minutes later, still no charger. I called again, and they then informed me they didn't have one available. This was an hour and a half after my initial request. They said I could charge my phone at the reception. By now, it was 11 PM, and I was extremely tired. I needed my phone to set an alarm for 3:30 AM to catch my flight. I was upset that they had changed their story and not informed me earlier, as I could have charged my phone and gone to sleep sooner.

The staff was rude and dismissive, insisting I charge my phone at the reception, ignoring the fact that they had repeatedly told me I could borrow a charger. When I asked for their names, they refused to give them. One of the employees also said something about me not being allowed to talk the way I do because I am in Turkey and maybe I am allowed to do this in my country. I'm not sure what he was trying to say. This interaction made me feel unsafe, as if the situation could escalate at any moment.

This all happened on the evening of July 17th. Hopefully, the hotel has management that takes this business seriously and will address the conduct of the receptionists working that night. If you want to provide service to travelers from all over the world staying for a night to catch the next flight, train your employees to ensure guests feel safe, give clear instructions to customers, and have a few adapters available for guests to borrow overnight. This is standard practice worldwide and shows consideration for your tired customers.

Overall, the staff at Euro Park Otel were unfriendly, unprofessional, and uncooperative. They showed no understanding or empathy for a tired and frustrated traveler.

I cannot recommend Euro Park Otel based on this experience.

We had to remain here because our Turkish Airlines flight was overbooked. Consequently, the airline arranged for us to stay in this 5-star accommodation. However, I must admit that this was not a 5-star hotel experience. I've had better breakfasts at 3-star establishments, with more complimentary offerings in terms of room amenities and toiletries, such as toothpaste and a toothbrush, especially for guests accommodated by the airline.

Additionally, while this is more directed at Turkish Airlines rather than the hotel itself, placing guests in a hotel that is a 40-minute drive away from the main attractions and sightseeing spots is impractical. The location of the hotel is far from ideal for any guest needing to stay centrally.