Grand Naki Hotel

I Am totally disappointed and devastated with the situation in which my wife and I found ourselves upon arrival at the booked hotel Grand Nagi in Istanbul. We made a reservation and paid in full for a room for two people at the Grand Nagi Hotel in Istanbul. After a long journey we arrived at the Hotel, we were met at the reception by an employee who asked for our passports and after checking our passports and our booking, told us that our room was not available and that he had to transfer us to another hotel. We were not enthusiastic about that idea, but considering that we were exhausted from traveling and had no accommodation, the only option was to accept the offer. An employee of the Grand Nagi hotele took us to another hotel, a building without any signs that it was a hotel, and told us that it was our accommodation. We were left in shock, a place that has no indication that it is a hotel, the room we were brought to was so small that you couldn't turn around in it, the bed was only one step away from the toilet, which didn't even have a door that could be closed normally . We were given a key to the room and the key to the entrance door to the building, and we were instructed that when we leave the hotel, we must lock the door, also that the only way to enter is to unlock the hotel door ourselves. The accommodation did not seem safe to stay in and at the end of the day it was not the accommodation we booked. We picked up our suitcases and were forced to book another accommodation in another Hotel which we hardly found. It is shameful that we found ourselves in such a situation, we even returned to the Grand Nagi Hotel and tried to explain that we cannot stay in that other Hotel and that we want a room in the hotel we originally paid for. They couldn't help us, and that's why I'm asking for my money back because I didn't get a room in the hotel I booked because it wasn't available.I don't want to hear back from you that you are sorry, l booked the hotel through Stayforlong in September and we still waiting from them to gett our refund,
Stayforlongsell us the room which the hotel didn't have.
AVOID THIS HOTEL AND STAYFORLONG

Felt like staying in a closet. The fundamentals of hospitality are simply mocked in this mimicry of an allegedly starred hotel: no "soundproof walls" but paper-thin walls (you can hear very distinctively the elevator, the neighbor conversations and so many doors constantly slamming). No fridge, no trash can, no bathroom carpet, really no room to circulate once you set up with two pieces of luggage even with a short mattress. Light-switch don't respond, broken lights by the bed, broken string from the blinds. The "view on the city" ended up as a view on the wall (cf. picture). In the morning, there was no water, no electricity (so no flushing and no AC, and no natural light either during our check-out). And yet, constant unsolicited upselling from the staff ("when is your flight tomorrow?", "restaurant next door offers 10% discount", "have a look at that cruise"). This was our last stop in Istanbul and probably the last one for a while: it has me convinced this is a tourist-milking place however respectful and careful you try to be and you end up more exhausted and cynical than when you arrived in the first place. I'd actually discourage people to go to Turkiye and mostly, discourage people to stay at "Grand" Naki Hotel.

Here is the room we got for 150€ per night.
I think photos are talking by themselves.
I can also talk about the stinky smell and the sticky floor, or the rain falling down the ceiling on the beds.
Just have a look at the shower head we got.

The staff is overwhelmed and the responsable just adviced us to take the room, because we couldn’t find a better place in Istanbul at this time (we did just nearby), and « you are not in Istanbul to stay at your room »

No coment, horrible stay