Grand Unal Hotel

If I could give it 0 I would, DO NOT STAY HERE. They will try and scam you and make you stay in the older building when there is a new building next door they don’t tell you about. When they say the Turkish Bath is included they mean that you have to do it yourself and the area that it’s in is not taken care of. The pictures are a complete lie and beware of taxi drivers outside they will harass you. They also won’t clean your room unless you ask them too, you have to actually chase the staff to get them to clean your room and then they will harass you to “make sure” you are staying in the building. The bath towels were ripped as well. The bathroom mirror was rusted in the middle of the mirror.

The marketing is all about the spa, but.really only the miniscule and cold pool is open. When raising this issue the manager attacked me as a person. In my around 100 hotel nights a year this was the rudest ever. Shame on good location but there are many other hotels in the area.

. Very small rooms, dark, dirty and smelly
. One shocking thing: the walls between rooms do not seem to be sound proof!! You can hear your next door neighbour talk to his wife or talk on the phone! They also can hear you so there is no privacy!
. One very small lift which means: be prepared to wait to go to the small breakfast room on the 8th floor!
. Tiny breakfast room. Limited selection of food (example: 2 types of jam, no fried eggs, no English breakfast, no croissants...
. Very narrow corridors
. It claims to have an indoor swimming pool but despite pictures they display online, it was shockingly small 3 meters wide, not good enough even for babies. And it should be referred to in description as a baby pool. The pool water in April was icy cold The manager said they do not have the equipment to heat it and it is cold all year round!!.
. The sauna is kept closed to save power and we had to speak to manager to turn it on for a while and it was warm NOT hot enough!
. Gym: they only have 5 little pieces of equipment crammed by the little pool!
. Réception staff were unhelpful and rude. On one occasion I went to the little bar by reception to get a drink, the barman was away and the receptionist told me wait saying that the barman was somewhere around and he will be back shortly. So I waited for 10 minutes then I approached the receptionist again and insisted I was running out of time, he then used his radio to call him and in no time the barman arrived! He was playing with his phone and did not bother to help initially! This example shows how careless and difficult they can be!
In brief, I have been to other hotels in Turkey but this one was a big disappointment. It is too tiny, dark, dirty with little cold pool and poor gym equipment crammed in a small low roof room in the basement and has rude staff and not worth the money agencies ask for