Ibis Istanbul West

I was disappointed with this hotel for two reasons.

First of all, although their website states their restaurant is open until 10pm, when I arrived at 8.45pm I was informed the restaurant was closed. Cleaning of kitchen. Can only serve drinks. Such information should be on their website so that guests can plan to have their dinners elsewhere if they will be late.

Secondly, my room’s air conditioner was blowing hot resulting in the room being very warm. When I asked the reception, I was informed that the temperature was very cold two days ago and their they turned the central aircon to heating mode. But it was 20 degrees C at 10pm. They then unlocked the window security so that it can be fully opened. But that resulted in very loud noise from the traffic. Suffice to say I did not sleep well that night.

During this period just before autumn, when the temperature is alternating between cold and warm, be more proactive to adjust the mode of central from heating to cooling every day as required.

Location of hotel is not ideal as it is not in the center of city. Please note that Istanbul Airport is about 40km away.

I used to stay in IBIS in Jakarta and Bangkok. They were great. This one in Istanbul is not as good as those in Jakarta and Bangkok. It is very far from town. No nearby groceries or shops. Staff are not as good as other IBIS hotels. The room is very small. The bathroom is very very small that you cannot move comfortably.
Whoever sees my comments from the IBIS management, I would like you please to call me, because I asked the staff to stay 3 to 4 hours after I have checked out, because my flight was late at night, but they refused and asked me to pay for full night and gave me a higher rate even higher than the room rate I had the previous night. So I would like to confirm whether what they did is right or not.