Romantic Hotel

We stayed at this hotel in May for 4 nights out of a 7-nights booked and we were extremely disappointed with the conditions and service. The bathroom shower frame was very low, and my boyfriend (who is 182cm tall) hit his head multiple times. The hairdryer was faulty — you had to press very hard to get it to work, which I couldn’t manage at all. The bedroom smelled strongly of mold, the window couldn’t be opened, and the air was stale and unpleasant. To make things worse, the bathroom fan didn’t work at all.

The room itself was very small with no proper space to store clothes like a normal room would offer. When we complained to the lady at reception, she kindly offered to move us to the room above, but we refused because the room was the same.

After only 4 nights, we decided to leave early and asked for a refund for the 3 nights we didn’t stay. Shockingly, the property claimed to Booking.com customer service that we never checked in. I even provided a video showing us leaving the room because I suspected something was wrong, but we never received a response.

The only positive was the lady at reception, who was kind, which is why I’m giving one star. Overall, this was a very disappointing experience and I would not recommend this hotel.

P.S. In booking they state that the rooms are sound proof but they are not.

Two of us stayed there the last four days of September 2024. Terribly disappointed. First night our room was not available, because supposedly previous guests had created plumbing problems. Then we were moved to a room without two beds but were told this room was quieter and had a view of the Bosphorous. I had initially booked a room with two beds, a balcony and a view of the Bosphorous. But alas it appears that none of that is available with one room. The room with two beds faces the noisy street. There is not sitting on the balcony as the balcony we had was more or less a fire escape.
The "lobby" is entered by doing down stairs to the basement level, which also houses the breakfast room and kitchen. While the food was decent it was never ready by 8am and the view (none) clearly stank. One could eat outside on the street where management placed some tables and chairs.
The bedding does not have fitted sheets so the sheets slide up all night. Don't look under the bed! Little to no closet space, little to no table area, etc. There was a hot pot, small fridge (not plugged in). I will say that the water in the shower was great and the bathroom was remodeled albeit TINY, but given the age of the building it is understandable.
If you can't navigate steep stairs this is NOT the place for you.
I thought I did my homework but I also felt there was false advertising with this place.
If I heard "no problem" one more time, I was going to lose it. No problem means NO PROBLEM for them.
Location is good but there's lots of choices in the area so look around.

The power went out at 6pm. It was over 90 Fahrenheit outside. There was no electricity or Air conditioning for 12 hours