Romantic Hotel Istanbul

Two of us stayed there the last four days of September 2024. Terribly disappointed. First night our room was not available, because supposedly previous guests had created plumbing problems. Then we were moved to a room without two beds but were told this room was quieter and had a view of the Bosphorous. I had initially booked a room with two beds, a balcony and a view of the Bosphorous. But alas it appears that none of that is available with one room. The room with two beds faces the noisy street. There is not sitting on the balcony as the balcony we had was more or less a fire escape.
The "lobby" is entered by doing down stairs to the basement level, which also houses the breakfast room and kitchen. While the food was decent it was never ready by 8am and the view (none) clearly stank. One could eat outside on the street where management placed some tables and chairs.
The bedding does not have fitted sheets so the sheets slide up all night. Don't look under the bed! Little to no closet space, little to no table area, etc. There was a hot pot, small fridge (not plugged in). I will say that the water in the shower was great and the bathroom was remodeled albeit TINY, but given the age of the building it is understandable.
If you can't navigate steep stairs this is NOT the place for you.
I thought I did my homework but I also felt there was false advertising with this place.
If I heard "no problem" one more time, I was going to lose it. No problem means NO PROBLEM for them.
Location is good but there's lots of choices in the area so look around.

Small rooms, breakfast area is squished, hair on food, poor customer service, not worth its money. The exterior is cute, the location is good but that’s it. The pictures are extremely exaggerated