Sultan of Side - All Inclusive

The hotel should not have 5 stars, i would say 2 stars. Its dirty. All our family got a virus and were intoxicated by eating there, be careful with the lady Natasha at the spa center, she also tried to rip you off, never give a change or money back, all the are like slaves there.
The rooms were actually ok, nevertheless it is not a 5 stars hotel.overpriced

Stay away from this resort!
Terrible experience, especially with the so-called emergency doctor on site. They sent my nephew to a private hospital that turned out to be a complete scam — charged a huge amount and provided no real treatment at all. This place feels like a setup to rip off guests in vulnerable situations. Avoid at all costs.

Death of a 13 year old. My nephew died whilst staying in this hotel on the 20th of August 2025. Contracted an illness during his stay. Repatriation flight on the 22nd of August 2025. NHS will investigate and do an autopsy.

Honest review from 12 July - 21 July 2025.

This hotel deserves 2 stars! Food is disgusting and covered in flies, we had to ate out everyday because the food was not edible and does not cater for allergies.
The drinks are cheap and not worry drinking.
Our family room was big and nice but we had a leak coming through the light on the ceiling all down the electrical plugs, very dangerous.
Staff do not speak any English.
The young man who works in the hotel shop next to the snack bar is lovely!! Also the cleaners are lovely and very trustworthy.

Icecreams are only available 3pm-4pm at a ‘5 star all inclusive hotel’ laughable! I have been to turkey 11 times but this hotel has put me off ever coming back!!

Wifi does not work at all so bare this in mind when booking. I had to buy a wifi box from outside the hotel.

If you want a sunbed, you have to put towels out at 6.30am or you won’t get one.

Que for food is 20 minutes long, as the hotel is not big enough for the amount of guests.

Entertainment in the evening is shocking, not worth watching.

The arcade is good for children in the evening with flashing ride on cars.

Overall would not recommend this hotel to a dog never mind a human. Such a shame after spending nearly 5 thousand pounds.

Save your money and book somewhere else.

What can I say , hotel not very clean , leaking shower and toilet , which there repair apparently was to lay a towel on the floor ???? Leaking air conditioning . Food not good at all for the English . In fact if your English you’re an alien . We were the only two English in the hotel . First room we got given was in the eaves of the hotel , poky , dark , no view , balcony for one only. Please check what room you are getting . The walk to this room was down a very dingy dark prison like walkway that took ten minutes from reception . Very depressing . Ok so they moved us . But room again ground floor , no view and dated . Staff were ok polite enough . But of course they didn’t understand mostly . There is no alacarte restaurant as advertised . But there is an area which they say can be the alacarte restaurant , but no one books ??? And if you do book it’s 10 euros each ??? States one free meal per week , not true . I don’t normally do all inclusive , but we thought we would for ease , quite honestly waste of money . Although we never had a good meal outside either . The best was McDonald’s . The beautiful old city of side is 15 euros taxi ride from Hotel . Beautiful place , shops expensive there though . Restaurants we used we found not great about 75 euros for two with drinks so not bad price wise . Weather in September 35 . About all it’s got going for it . Markets are rubbish . Fake goods are expensive, sellers very rude if you try and barter them down . We actually were told to leave a shop because we asked for a good price . Something about having to pay for air conditioning in the shop ?? All in all sultan of side is not the place to go , If you’re looking for quality over quantity . It’s not cheap 200 euros a night for family room I would give it no more than three stars and that’s being generous . And it advertised as five star .