Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Big disappointment. Paid extra for the balcony room, balcony out of order. I understand it's for my safety, but I was going to surprise my wife with an epic balcony room for our 10 year anniversary, and they waited all the way until check-in to tell us it's off limits. Never starting here again.

Good location tho, and friendly staff

We stayed a few months ago. Location is excellent and the hotel is very pretty to look at, but I won't be going back unless there's some major major changes. We got a nice room, but many people were smoking near us on their patio which ruined it. We couldn't spend time outside and smoke was coming in from the window. While the security was super friendly and tried really hard, they couldn't do much about it. I was also not impressed with their very expensive breakfast - the quality was just not there. The concierge I spoke with was really unhelpful when I asked about making reservations for tea and was in a hurry to leave at the end of her shift. The sheets were polyester and not breathable and were very hot and uncomfortable to sleep in especially with Hawaii's coral-friendly mineral sunscreen that doesn't wash off. They also ruined my luggage during storage after check-out and couldn't figure out how. We still enjoyed our vacation, but I will be looking to stay somewhere else next time.