Hyatt Regency Waikiki Beach Resort & Spa

Elevators take a long time. Breakfast is crowded but decent: eggs, meat, cereal, fruit, oatmeal, bagels, etc. The breakfast staff were accomodating and work their butts off. The valet service is spot on and quick, the valet staff are the stars of this hotel, talkative, helpful and caring. Cost over $50 per day but worth it. Close to beach and get free rentals of towels, chairs, body board, flippers. Front desk staff was not very accommodating nor informative. They gave us rooms in different towers (same family) and were not very quick to fix, nice or understanding. why this was an issue. Would have gotten all 5 stars without the desk.

Title: A Mixed Experience at Hyatt Waikiki: Great Location, Good Prices, but Service Issues

Rating: 7 out of 10

I recently stayed at the Hyatt Waikiki for 8 nights and had a mixed experience overall. While the location of the hotel was excellent, offering convenient access to the beautiful Waikiki Beach and nearby attractions, and the prices were reasonable, there were a few notable issues that impacted my stay.

One of the first issues I encountered was during the check-in process. Unfortunately, the check-in was delayed, and it seemed that the hotel was understaffed at the time. This led to a frustrating start to my stay, as I had to wait longer than expected to receive my room keys. Additionally, despite being promised a conjoining room, my travel companions and I were initially placed in different towers. This mix-up required us to return to the front desk the next day and have them adjust our accommodations based on our prior confirmations. This inconvenience could have been avoided with better communication and attention to detail.

Another major concern was the housekeeping service. Regrettably, on three separate occasions during my 8-night stay, housekeeping did not show up to clean our room. It was disappointing to return to an untidy room after a day of exploring the island. I had to proactively call the front desk and request service for fresh towels and other essentials. This level of inconsistency is simply unacceptable for a hotel of this caliber.

Upon reflection, it occurred to me that the lack of daily tipping to the housekeeping staff might have contributed to the poor service we experienced. However, it is important to note that tipping is typically done at the end of the stay, and I expected the housekeeping team to fulfill their responsibilities regardless.

Despite these issues, there were still positive aspects to my stay at Hyatt Waikiki. The location was undeniably excellent, providing easy access to the beach and surrounding attractions. The prices were also reasonable, considering the prime location. Furthermore, the hotel amenities and facilities were generally satisfactory.

In conclusion, my experience at the Hyatt Waikiki was a mixed one. While the location and prices were commendable, the check-in issues, lack of housekeeping service on multiple occasions, and the potential correlation between tipping and quality of service left me disappointed. I hope the hotel management takes these concerns into account and makes improvements to ensure a more consistent and satisfactory experience for future guests. Given the positives and negatives of my stay, I would rate my experience at the Hyatt Waikiki a 7 out of 10.