Outrigger Waikiki Beachcomber Hotel

Beautiful revamp of the hotel and clean. Unpleasant staff are: our pool experience. The front desk directed us to where the pool was with no mention of a special closure. We walked up to the pool door to see some tools and pool hours, with no visible closure signage in sight. We were joyed the pool as intended. A staff walked towards us with a walker talkie, shaking his head, and giving a negative demeanor. He informed us the pool was supposed to be closed for a video shoot and to “next time read the sign, yea?” I walked back to the entrance to checkout what the sign. Where?! We corssd paths again and I asked him where was this sign. He replied, “They moved it.” Okay, so it’s not our problem who “they” is and your sign was nowhere to be found for us to know and that even your front desk representative failed to mention the closure. Staff was a bastard insinuating we don’t read and cared less to apologize at all. Have your employees all in the same page. Maybe you need more than one sign displayed to inform your guests of inconveniences.

There was a mix up with the room we thought we had booked and the room were were given. I booked a room with a Waikiki view but got a room with a view of a wall and commercial extractor fan right outside the hotel room. Your manager heard our concerns and moved us to a quieter room with a better view. The location was absolutely perfect