The Ritz-Carlton, Grande Lakes Hotel

Our family of four had an incredible experience at the Ritz-Carlton Orlando. We unexpectedly had to fly down from Canada for our son's medical treatment, staying for two months. Despite the challenging circumstances, Morgan and her team at the Ritz went above and beyond to make our stay unforgettable.

After enduring a tough month leading up to our visit, with much time spent in the hospital, our son arrived feeling low. However, the hotel consistently surprised us with thoughtful gestures and outstanding dining experiences, bringing immense joy to our son and daughter.

Their efforts not only brought back our son's smile but also left a lasting impression on him—he constantly asked to return to the Ritz whenever we drove through Orlando. Morgan's exceptional care and attention brought us joy during a difficult time.

We are immensely grateful for these memories, which we will cherish forever. The hotel's exceptional rooms, restaurants, grounds, pool, and top-notch service truly exceeded our expectations. Thank you from the bottom of our hearts.

Beautiful hotel, loved all the amenities. The buffet breakfast was great. Lots of options, all fresh and a great omelette station. We also loved the coffee shop for a quick breakfast. Try the chia seed pudding, it was fantastic. Pool was beautiful, lots of space, comfortable chairs, frozen treats delivered to while sitting at the pool was a great surprise. I will say the service was lacking a bit. You can tell a service charge is automatically added as the servers don’t give you much attention. We had to flag down all the servers and time we wanted to place an order, no one came up and asked if we needed anything. The service was a problem in the restaurant and pool areas. The Ritz is connected to the JW Marriott which was great for the kids to use the new water obstacle course and water slides. If heading to Disney, it is a little hike but overall it not bad. The hotel is very close to sea world, visible out the back of the hotel. Overall very nice hotel and we would stay again if we come to Orlando.

I was just reflecting back on some of the highlights of 2023, and after our cruise in November, we decided to spend the night at the Ritz Carlton, Grande Lakes outside of Orlando.

It was such an amazing beautiful resort, the total feel of luxury, set apart from the busyness of the world. We enjoyed the pool, fine dining and superb service.

A highlight, and I would be remiss to not mention, would be meeting Donna, the chef at breakfast on the morning we were departing. What a soulful, beautiful authentic woman who puts so much love into her cooking.
So much so, you can taste it in her food.
The omelette, made-to-order, that I had that morning was perhaps the best I’ve ever tasted . which is saying a lot in light of the fact that we travel quite a bit and stay at the finest hotels. Be sure to go by and see her… she made my day!

Thank you so much to the Management and staff who are so conscientious about giving their guests the very best experience!

Even though our stay was fairly short, we had the best time ever! Our room was spotless and very beautiful. The balcony view of the lake in the morning with the sunrise was breathtaking. We had room service and the Italian wedding soup was delicious as well as the Ritz Carlton Cake slice. Ali at front desk checked us in and he was super helpful and friendly. He gave us wonderful tips and highlights of the property that made our stay better knowing. The morning of our departure we had breakfast at Highball and Harvest and it was delicious! Chef Donna is an absolute sweetheart and you can really tell how much love and care she put into her craft. She was the highlight of our trip and we would return just for her alone. She was absolutely amazing and very personable. She made my boyfriend fresh pancakes to take with us for the trip and he loved every bite. She make the best omelets from scratch and is the most kind person you'll ever meet and you can tell how much passion she has for her work. Highly, highly recommend this beautiful hotel. The views are wonderful and when you walk into the hotel you feel at ease and calm. The location is wonderful and perfect if your looking to get away from Hussle and bustle.

I treated my mom to a mommy/daughter weekend and it was amazing! I took my mom to the spa at 9:30 and then went to just check to see if the room was booked. To my surprise, they already had a free room! I was escorted to the elevators, found my room with ease, and soon the bell rang behind me. The room was clean, spacious, modern and very comfortable. We spent the day by the pool with great service and enjoyed fish tacos and a grouper sandwich. The next day we had a full breakfast at Highball + Harvest and then spent the rest of the day by the pool again, only this time we enjoyed the cabana I had reserved. Definitely worth it! All the staff were very friendly, helpful and accommodating! The room and area were clean and simply beautiful! The whole weekend was relaxing and luxurious. I definitely recommend staying here! I'll come back!

Fantastic hotel. Quick registration. The room was good. A very beautiful hotel with many conference rooms. The pool is large, a comfortable temperature and about 4 1/2 feet deep. The small playground was fun for the kids. They have different activities, such as falconry. One of my kids had a birthday and they left some cupcakes and a teddy bear while we were gone. Requested extra coffee cups... they were there in no time with cups, coffee, tea, sugar etc. Would definitely stay here again

Best massage! Highly organized and efficient booking. Hospitality 5 stars. Henry was amazing. If you have time that's worth the stop and you have full access to all the amenities, we had lunch and went for a swim in the wonderful heated pool! The guy on the pool deck, sorry I don't remember his name, was very attentive. I had a virgin Miami Vice 5 stars. Everything about this day gave me a much needed relaxing day. #wonderful

The hotel was nice, as were the staff, and the resort had great amenities. I booked it for a one night romantic getaway for my anniversary. I gave it 4 stars instead of 5 though because I planned to take my wife to a romantic anniversary dinner at Normans restaurant but once we checked in, we were informed it was closed for a private event. It would've been nice to have been informed of that prior to our arrival. However, other than that, we enjoyed our stay and would have given it 5 stars.