Conrad DC Hotel

I booked a corner suite with expectations of a luxury experience comparable to a Four Seasons stay. Unfortunately, the hotel fell short in several areas.

While the views from the first room were stunning, the condition of the room itself was disappointing. The carpet was torn in several spots, the marble floor was badly cracked, and there were visible adhesive stains, possibly from gum. It looked like the room had been through World War 5 with a hammer and sheers, my gawd tuh-day :-)

To their credit, the front desk staff was exceptional and quickly relocated me to another room, which was much cleaner and better maintained overall. However, the bedding had visible stains, including what appeared to be blood and possibly food or vomit, which was unsettling.

Had I seen the rooms beforehand, I likely would have stayed elsewhere, especially considering I paid a higher rate than what is now being advertised. That said, the level of service from the staff was truly 5-star and much appreciated. A special thank you to the housekeeping manager Brandi! She personally made sure the bed was addressed and sent complimentary chocolate and a card. Job well done.