Aquahouse Hotel & SPA

I stayed at Ensana Aqua House for four days and had high expectations, especially because of its modern, minimalist design – something that really appeals to me. When I arrived, I was genuinely impressed: the hotel looks beautiful, the rooms are spacious, clean, and very stylish.

Unfortunately, several aspects of the experience were disappointing. There aren’t enough sunbeds at the pool or on the beach, and many guests reserve them early in the morning by placing towels, only to leave for hours. This means that by 10 AM, it’s nearly impossible to find a place to sit, and some guests ended up sitting on the grass. The staff doesn’t intervene in any way – I understand they may not want to disturb guests, but the result is unfair and frustrating for others who simply want to enjoy the facilities.

Dinner was also not particularly good, and the main restaurant was extremely crowded during breakfast, which made meals feel rushed and chaotic rather than relaxing.

The most serious issue, however, was that I discovered bed bugs in my bed right before checking out. Even more concerning, another couple we were traveling with also found bed bugs in their room. When I caught one to show the staff, the housekeeper simply said “OK” without any reaction. I told three hotel employees about the issue – two responded with indifference, and only one made an effort to empathize. It felt like the situation wasn’t treated seriously at all.

It’s such a shame, because the hotel has so much potential thanks to its beautiful design and great location and could be a 10/ 10. But with hygiene issues of this level and a lack of professional response from staff, I sadly cannot recommend staying here.