Grifid Vistamar Hotel - 24 Hours Ultra All inclusive & Private Beach

We stayed at the vistamar hotel for 1 week with our child. Any guest coming to the hotel should consider the following:

1. Rooms: spacious to fit a family of 3, enough luggage room and decent balcony. A very big minus is the glass wall of the bathroom. Whenever anyone would go to the toilet at night the whole room would light up and wake up the others.

2. Food: varied, good, italian and local a la carte restaurants were great however i would personally avoid the french one. Snack bar open between breakfast and dinner is good, coffee shop ok, minus for the local barista who seemed to struggle to understand english and was generally very slow in service.

3. Drinks: low quality at the beach, ok quality at the pool, good quality at reception.

4. Staff: The international staff was absolutely excellent giving us smiles and best services every day. The local staff however was really bad, constantly making mistakes to our orders, and showing a lack of interest in general. One person in particular bothered us, the lady from the reception bar (40s+), she didn’t want to show us where the restaurant is, didn’t want to speak or help, but chased us when we wanted to put some water in the baby bottle saying this is not allowed.

5. Cleanliness: above decent, kudos to the gentleman who was giving a surprise every day with the towel arrangements

6. Location: great, i would honestly say it is the best possible location, go north and it gets too quiet, go south it is unbelievably loud and crowdy. Sweet spot for this hotel

7. Beach: very good, but beware there is no reservation of sunbeds, walk away more than 30-40 min and they give it to someone else and take your stuff to the reception - which is fair, but the bad part is the allow strangers on the beach, with towels. They will stand in front of you and the scenery every single day.

8. Guests: it is a mostly german, french hotel, however we have seen some unacceptable behaviour. Children peeing by the side of the pool, peeing on the beach and evening taking a dump between sunbeds (which the parents saw and just asked the kid to cover).

Overall it is a good hotel with good service. Nothing out of the ordinary, if i were in charge i would replace all the local staff with filipino/Indonesian who will always show more respect to the clients. I would pay a closer attention to what kids are using as a toilet and probably pay the staff just a but better so that they don’t beg for tips for anything they do.