Paloma Hotel

Stayed in May first time here. The hotel, staff and food were exceptional couldn’t fault anything apart from The Preferred Club, it is a bit of a rip off. The Club lounge was ok but at one point we went in at night and the optics were empty it’s nothing great. Our minibar in our room did not fully stock premium spirits. You pay extra to get VIP service as such but it was a farce at the Preferred pool area, anybody could go in due to the fact orange towels are issued with your bag on arrival but once they were put for wash you were given brown towels the same as all hotel guests so in my opinion it’s wasn’t really worth the extra money. The orange towels were to differ you from other guests, we did ask at reception but told no more as they were waiting on an order for them coming in 🤪🤪🤪. On the flip side we got our room 1113 free all day upon our last day, so thank you it was very much appreciated. All in all this hotel was amazing and we are avid travellers staying in quite high end hotels throughout the year and place this hotel on a high rating. The beach was beautiful although we didn’t use it.

The hotel was excellent,staff were helpful and friendly.The choice of food was outstanding.The rooms were decorated tastefully with plenty of storage.There was a large pool and a with a swim up bar and easy access to the beach. The entertainment team were brilliant,great fun was had with the daytime activities which enabled us to meet some lovely people.Also the team ran the evening entertainment,we kept them busy with music requests. Nothing was too much bother which we really appreciated. Will definitely return.

The best hotel I have ever stayed in!! We have had the most amazing time. We stayed for 2 weeks. On arrival we were greeted at reception, checked in and had our luggage taken upstairs to the 5th floor for us. The staff have all been extremely helpful and polite. If we needed to ask a question such as where is the bus stop or the free bus to the aqua park they were more than happy to help and even allowed us to take a picture of the bus routes. The food was perfect, plenty to choose from. They also do an Italian night, Asian night and Balkan night each week. I would like to say a massive thank you to the entertainment staff Ventsi, Kristi and Eli who since day one have made us feel so welcome. They all have gone above and beyond to keep us entertained throughout the day and evening. This includes playing darts, aqua aerobics, shuffleboard and boccia. This then follows with evening entertainment. We even went to dreams which I believe is the sister hotel and watched all the entertainment staff do their own show which was amazing and added a personal touch! There English is amazing and they also spoke 3 different languages fluently to make everyone feel welcome. I can 100% say that they are an asset to this hotel and our experience wouldn’t have been the same without them. The room was amazing! Super clean and the bed was so comfy! We had our room cleaned every day, the cleaning staff were very friendly and we felt super safe allowing them into our room when we were at the pool. The room comes with a safe which you set your own code which is very reassuring. The waitresses and waiters were also extremely helpful. They even got to know our drinks so we didn’t have to ask and refilled them without waiting. Super fast service!

My husband and I have recently returned from 2 wonderful weeks at Secrets Sunny Beach, we had a wonderful large suite on the 12th floor, which our fabulous maid kept spotlessly clean and provided fun novelty towel designs. Massive comfy bed and mini bar replenished daily. Our view was stunning. We choose the preferred club and had no complaints. I would say the club lounge was a little dark and maybe needed more comfy seating rather than several tables and chairs, so more like a snug, as it felt a little office canteen like, we also thought the seating area for preferred should be larger for breakfast and evening meal and our service for drinks at breakfast was very hit and miss. The staff were all lovely and we never had any issues with the food being cold. Lots of variety and options at all times. We also ate at the two alternative restaurants and have to say the food was fabulous as was the service and booking simple. The pools were all kept clean and while cold " ok once your in" in fact lovely when hot! as we left the hotel become more busy, more staff arrived and a few extra things appeared, like the additional fridges at pool side. We were happy with the pool bar however can see why extra facilities could be needed as the hotel become busier. The waitress in the entertainment lounge was great, keeping drinks topped up. Overall we had no complaints and would return without hesitation.

Returning for a second year, another fabulous stay here, we had a suite on the 13th floor, spectacular views over sunny Beach day and night. We stayed preferred, lots of people saying it’s not worth it but we like it. Huge choice of food again, something for everyone you won’t starve. Entertainment has hugely improved from last year. We found all the staff very friendly, Marie is the swim up pool lifeguard, speak to her she is such a lovely girl. Malibu is available but you have to pay for it.🤷‍♀️🤷‍♀️🤷‍♀️ Spoke to the manager and the guest relations manager, so refreshing to see them talking to guests. The lifts are a pain when they are out of service, usually all working by the end of the day. The staff work really hard to maintain the high standard of the hotel, good morning and please and thank you go a long way, manners cost nothing be polite. Late checkout, you have your Room until 11 am reception will take care of your luggage. This is in a locked room, showers available in the ladies and gents toilets in reception, the water was freezing. I did tell the manager and he was going to address this. Another fantastic day here and we will be returning for a third year running next year. Thank you to everybody at secrets for giving us a fantastic holiday.

This Hotel is generally very good and met most of my expectations. It is very clean and the staff are very helpful. The pool and outside area is lovely and the beach is ok although very shelly. The is a small problem with seagulls divebombing the outside areas of the restuarant and the staff seem to be quick to shoo them away and clean up after them. The food is good in the general restaurant with a great selection of hot and cold food and desserts available. Be careful where you sit if you are non smokers because despite signage the guests smoke wherever they like! We booked for the Portofino restaurent but wasn't any better or worse than the food which is served for everyone, so nothing special. The Preferred Option isn't really worth paying for because there isn't a wrist band system in operation and the staff don't ask therefore treating everyone equally. The Preferred Club Lounge wasn't being used much because the service is so good generally that it wasn't needed. It might be used more in peak season when the staff are under more pressure but we found that if anything, the Hotel is overstaffed. Lift service is adequate if all 4 lifts are in operation but if not there can be lengthy waits. We had a lovely massage to start the holiday and it was reasonably priced too. We walked up the beach to the left which was lovely and then into Sunny Beach resort center once which was not for us so we stayed in our luxury hotel! Our stay was for 7 nights which was plenty! We had flight delays leaving and returning which apparently is to be expected and the airport and Duty Free area is very small! The Bulgarians like you to attempt their language so it was nice to see their appreciation when we used Blagodayra which is thank you (some use Merci but it is not as nice).

Just returned from a 7 day holiday with friends at this hotel. It is a fabulous hotel with the biggest swimming pool I have ever seen. The areas surrounding the pool have so many sun loungers you didn’t have to get up early to secure one. The swim up bar was lovely and the waiters there so good with the cocktails you ordered always remembered your drink. The rooms are lovely and big, the bed was lovely and comfortable and very large. The views from Balcony are amazing. Our room was spotless all the time. The hotel is so clean and every area is immaculate and the food delicious in all restaurants. I would suggest more tables and chairs in the swim up area as really a nice place to sit and have an afternoon drink and views so lovely and only 4 tables there. We were on the 4th floor and didn’t use the lifts to go down but they did take ages when trying to go back to room later in day as so busy. The only other thing that I think needs to be looked into is the coffee machines and toaster in dining room as the queues were Long every morning. They either need another coffee machine and toaster or waitress service for your drinks at breakfast. It truly is a lovely hotel in a fabulous location well away from Sunny Beach but you can easily walk into if you want to. Nessebar is a must for a visit you can either get a bus or taxi such a lovely place. I would really recommend this hotel for a nice relaxing break. We were preferred guests but don’t think you need to pay the extra as all facilities were great.

Beautiful hotel. Lovely and clean. Wasn’t too busy when we were there, so stress free in dining room, except for the coffee and toast situation. God knows what it will be like when it gets busier. Our biggest gripe was the food. Nice as it was it was always like warm at best. Why not have a few microwaves there to give it a quick zap? Don’t bother with preferred option, we used all these facilities and didn’t have it. Oops 😁. Had a couple of allacarte evenings which were very nice. Didn’t notice any children on the beach, wouldn’t have bothered me if we did.

Amazing place as always.
 The staff were lovely and service exceptional